[osc-fr1] Database node misbehaving

» View Event Details | Created Wed, 01 Jul 2026 14:23:00 +0000

Resolved

All affected databases have been restarted. If you are still facing issue, please contact our support team.

Posted: Wed, 01 Jul 2026 15:12:00 +0000

Update

Most databases are restarted. The remaining ones are being handled.

Posted: Wed, 01 Jul 2026 14:53:00 +0000

Investigating

A database node is currently misbehaving. We are proceeding with a restart in order to restore service. Starter plans hosted on this node are temporarily unreachable. Customers with a Business plan are not impacted by this incident. We will keep you informed as the situation evolves.

Posted: Wed, 01 Jul 2026 14:23:00 +0000

[osc-fr1] Database node misbehaving

» View Event Details | Created Thu, 02 Jul 2026 14:08:00 +0000

Resolved

All impacted databases have been restarted. We are closing the incident. If you are still facing an issue, please contact our support.

Posted: Thu, 02 Jul 2026 15:54:00 +0000

Update

The remaining database node has been restarted. All impacted databases are being restarted.

Posted: Thu, 02 Jul 2026 15:40:00 +0000

Update

Some databases have been restarted, one database node remains impacted. Impacted customers with a Business plan should have recovered their service.

Posted: Thu, 02 Jul 2026 15:27:00 +0000

Update

Our infrastructure provider opened an incident: https://status.outscale.com/incidents/9vx343sqjhcx.

Posted: Thu, 02 Jul 2026 14:54:00 +0000

Update

Our infrastructure provider identified an issue with a storage node. They are working to restore the service.

Posted: Thu, 02 Jul 2026 14:50:00 +0000

Update

Multiple database nodes are impacted by the issue, some customers with a Business plan may be impacted. We are in touch with our infrastructure provider to investigate the issue.

Posted: Thu, 02 Jul 2026 14:23:00 +0000

Investigating

A database node is currently misbehaving. Our team is investigating the situation. Starter plans hosted on this node are temporarily unreachable. Customers with a Business plan are not impacted by this incident. We will keep you informed as the situation evolves.

Posted: Thu, 02 Jul 2026 14:08:00 +0000

[osc-fr1] Database node misbehaving

» View Event Details | Created Thu, 02 Jul 2026 16:50:00 +0000

Resolved

All the databases have been restarted. We are closing this incident. If you are still facing issues, please contact our support.

Posted: Thu, 02 Jul 2026 17:08:00 +0000

Update

Most of the databases on the node have been restarted. We are working on the remaining ones

Posted: Thu, 02 Jul 2026 17:03:00 +0000

Investigating

A database node is currently misbehaving. We are proceeding with a restart in order to restore service. Starter plans hosted on this node are temporarily unreachable. Customers with a Business plan are not impacted by this incident. We will keep you informed as the situation evolves.

Posted: Thu, 02 Jul 2026 16:50:00 +0000

[osc-fr1] Google Storage API access issue

» View Event Details | Created Mon, 06 Jul 2026 08:24:00 +0000

Resolved

A work-around has been setup. Access to the Google Storage API is now possible again from the osc-fr1 region. If you are still facing issues, please contact our support team.

Posted: Mon, 06 Jul 2026 09:17:00 +0000

Update

We are working on setting up a workaround for this issue. We are also in contact with Google to resolve the issue.

Posted: Mon, 06 Jul 2026 08:39:00 +0000

Investigating

Access to the Google Storage API from the osc-fr1 region currently returns the following error: We're sorry, but this service is not available in your location. Our team is working to resolve this issue.

Posted: Mon, 06 Jul 2026 08:24:00 +0000

[osc-fr1] Database operation issues

» View Event Details | Created Wed, 08 Jul 2026 08:05:00 +0000

Resolved

The pening operations have been processed.The incident is now considered closed on our side. If you're still facing issues, please contact our customer support.

Posted: Wed, 08 Jul 2026 08:53:00 +0000

Update

A workaround has been applied and new database operations are now working as expected.

Database operations created between yesterday (22:40 CEST) and today (10:40 CEST) are stuck in a transient status and will cleaned up by our operators.

If you're still facing issues with new database operations. please contact our customer support.

Posted: Wed, 08 Jul 2026 08:40:00 +0000

Investigating

Database related operations (creation, plan change, deletion) are currently not working. We are working on it

Posted: Wed, 08 Jul 2026 08:05:00 +0000

[osc-fr1] Some app and database hosts are misbehaving

» View Event Details | Created Thu, 09 Jul 2026 13:08:00 +0000

Resolved

The situation has now been stable for a while.

The incident is considered as closed on our side. If your are still encountering issues, please contact our customer support.

Posted: Thu, 09 Jul 2026 15:01:00 +0000

Update

All database instances have been restarting. Our operators are now proceeding to post incident checks.

Posted: Thu, 09 Jul 2026 14:20:00 +0000

Update

Most of the database instances have been restarted. Our operators are restarting the last ones.

We are still monitoring the situation.

Posted: Thu, 09 Jul 2026 14:19:00 +0000

Update

An incident has been opened on our provider side (https://status.outscale.com/incidents/vp590dc51wqt) Our operators are restarting the misbehaving nodes to restore the service. We'll keep you updated of any progress.

Application containers have already been rescheduled. Database instances hosted on impacted nodes will be rebooted once the database hosting nodes are restarted.

Posted: Thu, 09 Jul 2026 13:45:00 +0000

Investigating

A major incident is ongoing on the osc-fr1 region. Some app and database hosting nodes are misbehaving which can lead to downtime on app scheduled on a single container or database plan with a starter plan. Business database and applications scaled with more than container should be less impacted but could still encounter issues.

Our operators are currently investigating and we will keep you updated.

Posted: Thu, 09 Jul 2026 13:08:00 +0000

[osc-secnum-fr1] Deployment slowdown

» View Event Details | Created Wed, 22 Jul 2026 14:11:00 +0000

Resolved

Incident is considered resolved on our side, please reach support if you experience any additional problem

Posted: Wed, 22 Jul 2026 15:26:00 +0000

Update

All queued deployments have been handled.

Additional slowown related to applications using the APT buildpacks, since canonical is experiencing availability issues for their repository, it should eventually go through the deployment process

Posted: Wed, 22 Jul 2026 14:59:00 +0000

Update

Rate of errors of deployment is decreasing, our team is still on it

Posted: Wed, 22 Jul 2026 16:33:00 +0000

Investigating

In region osc-secnum-fr1, our probes have identified that deployments are experiencing a slowdown in their resolution.

Our team is investigating.

Posted: Wed, 22 Jul 2026 14:11:00 +0000

[osc-fr1] Urgent Maintenance on Databases

» View Event Details | Created Thu, 23 Jul 2026 16:00:00 +0000

Resolved

All affected databases have been restarted. The operation is now over. If you are still facing issue, please contact our Support Team.

Posted: Thu, 23 Jul 2026 18:41:00 +0000

Update

All affected databases have been restarted.

We are processing with the last node. Starter plans hosted on this node will be temporarily unreachable. Customers with a Business plan will experience a failover. We will keep you informed as the situation evolves.

Posted: Thu, 23 Jul 2026 18:08:00 +0000

Update

Affected database are being restarted.

Posted: Thu, 23 Jul 2026 18:06:00 +0000

Update

All affected databases have been restarted.

We are processing with a third node. Starter plans hosted on this node will be temporarily unreachable. Customers with a Business plan will experience a failover. We will keep you informed as the situation evolves.

Posted: Thu, 23 Jul 2026 17:34:00 +0000

Update

All affected databases have been restarted.

We are processing with another node. Starter plans hosted on this node will be temporarily unreachable. Customers with a Business plan will experience a failover. We will keep you informed as the situation evolves.

Posted: Thu, 23 Jul 2026 17:31:00 +0000

Update

Affected database are being restarted.

Posted: Thu, 23 Jul 2026 17:20:00 +0000

Update

We are starting the operation on a first node.

Starter plans hosted on this node will be temporarily unreachable. Customers with a Business plan will experience a failover. We will keep you informed as the situation evolves.

Posted: Thu, 23 Jul 2026 16:27:00 +0000

Scheduled

An urgent maintenance will be performed on a subset of the osc-fr1 region.

Depending on the plan of your database you might experience a failover (on Business and Enterprise plans) or a downtime of ~20-30mn (on Starter plans).

Posted: Thu, 23 Jul 2026 16:00:00 +0000

[osc-fr1] Issue with application operations

» View Event Details | Created Mon, 27 Jul 2026 19:08:00 +0000

Resolved

The issue started at 20:57 CEST and was resolved at 21:12 CEST. During that time, deployments were failing and application related operations may have failed. If you are still facing issues, please contact our support team.

Posted: Mon, 27 Jul 2026 19:18:00 +0000

Update

The situation has improved since 21:13 CEST. Deployments are now working again. We are still investigating the issue

Posted: Mon, 27 Jul 2026 19:15:00 +0000

Investigating

App related operations (deployments, scaling operations) are currently experiencing issues. Our team is investigating.

Posted: Mon, 27 Jul 2026 19:08:00 +0000

[osc-fr1] Issue with deployment

» View Event Details | Created Tue, 28 Jul 2026 06:46:00 +0000

Resolved

The situation is stable for more than 30 mn now. If you are still facing issues, please contact our support team

Posted: Tue, 28 Jul 2026 07:33:00 +0000

Update

The issue has been identified and impacted servers have been excluded from the deployment pool. We are monitoring the situation

Posted: Tue, 28 Jul 2026 06:59:00 +0000

Investigating

We are aware of an issue making some deployments to fail with the build-error error. Our team is investigating the issue

Posted: Tue, 28 Jul 2026 06:46:00 +0000

[osc-secnum-fr1] Scalingo Git repository and Database tunnels are unavailable

» View Event Details | Created Tue, 28 Jul 2026 22:11:00 +0000

Resolved

The situation has been fixed. Both the Scalingo Git repository and Database tunnels are now working again. If you are still facing issues, please contact our support team.

Posted: Tue, 28 Jul 2026 22:31:00 +0000

Update

Database tunnels are also affected. Our team is working on the issue

Posted: Tue, 28 Jul 2026 22:31:00 +0000

Investigating

The Scalingo Git repository is currently unavailable. Our team is investigating the issue

Posted: Tue, 28 Jul 2026 22:11:00 +0000