[osc-secnum-fr1] Degraded network access to the region and deployment performance

» View Event Details | Created Fri, 02 Oct 2026 08:42:00 +0000

Resolved

The situation is stable for more than an hour now. We are considering this incident as over. If you are still facing issues, please contact our Support Team.

Posted: Fri, 02 Oct 2026 15:53:00 +0000

Update

The situation is almost back to the nominal state. We are still monitoring the situation.

Posted: Fri, 02 Oct 2026 14:28:00 +0000

Update

The packet loss rate on the osc-secnum-fr1 region has returned to nominal values. Most deployments are also succeeded. Our operators are still working on the situation.

Posted: Fri, 02 Oct 2026 14:27:00 +0000

[osc-secnum-fr1] Deployment slowness

» View Event Details | Created Wed, 30 Sep 2026 09:41:00 +0000

Resolved

Closing the incident as deployment speed is back to a nominal state since the application of the workaround. If you're stilll facing issues, do not hesitate to contact our support.

Posted: Wed, 30 Sep 2026 16:02:00 +0000

Update

Applied workaround improved speed of new deployments. We continue to monitor until back to normal situation.

Posted: Wed, 30 Sep 2026 15:43:00 +0000

Update

We just setup a workaround and are still actively monitoring the situation.

Posted: Wed, 30 Sep 2026 15:28:00 +0000

[osc-secnum-fr1] Metrics and autoscaler are not working

» View Event Details | Created Mon, 28 Sep 2026 14:42:00 +0000

Resolved

The application, database metrics and auto-scaling feature are now back to a normal state. If you are still facing issues, please contact our Support Team.

Posted: Mon, 28 Sep 2026 14:53:00 +0000

Investigating

The application and database metrics are currently not available due to an incident. This also impacts the autoscaling feature that relies on metrics and is not working. Our operators are currently working on restoring the service. we will keep you updated.

Posted: Mon, 28 Sep 2026 14:42:00 +0000

[osc-secnum-fr1] Increased Internet latency and error rates affecting deployment performance

» View Event Details | Created Mon, 28 Sep 2026 13:41:00 +0000

Resolved

Network performance in the osc-secnum-fr1 region has returned to nominal levels. Deployment performance has also returned to normal. If you are still experiencing issues, please contact our Support Team.

Posted: Mon, 28 Sep 2026 15:09:00 +0000

Update

We have identified increased packet loss and higher latency to the Internet from the osc-secnum-fr1 region. We are in contact with our infrastructure provider to investigate and resolve the issue.

Posted: Mon, 28 Sep 2026 14:24:00 +0000

Investigating

We are aware that some deployments are abnormally slow or are failing with a build-error. Our team is currently investigating the issue.

Posted: Mon, 28 Sep 2026 13:41:00 +0000

[osc-secnum-fr1] A database hosting node is misbehaving

» View Event Details | Created Mon, 28 Sep 2026 03:12:00 +0000

Resolved

All database instances present on the host have been restarted. The incident is now considered closed. If you are still facing issues, please contact our customer support.

Posted: Mon, 28 Sep 2026 03:23:00 +0000

Update

The misbehaving node has been restarted. Our operators are now applying post-restart procedures and will soon proceed to restart the database instances hosted on it.

Posted: Mon, 28 Sep 2026 03:23:00 +0000

Investigating

A database hosting node is misbehaving. Our operators are currently investigating and will restart the impacted node. Databases with a business plan should not face service disruption other than a failover to a secondary instance. Databases with a starter plan will be available again after the node restart.

Posted: Mon, 28 Sep 2026 03:12:00 +0000