» View Event Details | Created
Resolved
Canonical marked the incident as resolved on their side. The deployments relying on the APT buildpack should now work as expected
Investigating
Due to an issue on security APT repository, the deployments that rely on the APT buildpack may fail.
The issue can be tracked here: https://status.canonical.com/
» View Event Details | Created
Resolved
All databases are up and running.
The incident is considered as closed on our side.
If you are still facing issues, please contact our customer support.
Update
Almost all databases are up and running.
Our operators are handling the last ones and running post incident checks.
Update
The host is being restarted,
We'll then restart all database instances.
Databases with a business plan should not have faced any downtime and failover to a secondary instance. Starter plan databases will be reachable again once an operator completes the process.
We will keep you updated
Investigating
One of our database hosting node is misbehaving. Our team has been alerted and is currently investigating.
» View Event Details | Created
Post-Mortem
On July 14, 2025, the osc-secnum-fr1 region experienced a significant service disruption lasting approximately four hours. During this time, customers hosted in this region may have encountered difficulties accessing their applications and databases.
The root cause originated from our infrastructure provider, where a hardware failure in the storage service affected roughly 20% of the virtual machines forming Scalingo's infrastructure in this region. More details are available on our provider's status page: https://status.outscale.com/incidents/w5wfwvhmw2p1.
We are actively redesigning Scalingo’s infrastructure to take advantage of a more robust architecture, based on multiple VPCs distributed across different Availability Zones (AZs). These efforts aim to better isolate failures and improve fault tolerance.
While this incident affected network access to your applications and databases, the integrity and confidentiality of your data and applications remained fully preserved.
Resolved
The situation is now stable. We fixed all impacted apps and databases. If you are still facing issues, please contact our support.
Update
The situation is improving, we are working to resolve all related issues
Update
We are still working on mitigating the issue.
Update
We are still working on mitigating the issue.
Update
An incident has been opened on our infrastructure provider's side. You can find more information here: https://status.outscale.com/incidents/w5wfwvhmw2p1 Our team is working on mitigating the issue.
Update
Our team found an issue with disk access on a number of servers, it can impact access to our services and to some apps on the region, we are working with our infrastructure provider to resolve the issue
Investigating
Access to our dashboard and API is degraded, our team is investigating the issue
» View Event Details | Created
Update
We have identified the root cause of this incident. We had previously encountered a similar issue and conducted an in-depth investigation back in June. Our analysis revealed a bug in the MySQL Router component, which we reported on the official MySQL repository (https://bugs.mysql.com/bug.php?id=118059). Last week, a new MySQL version was released (https://dev.mysql.com/doc/relnotes/mysql-router/8.0/en/news-8-0-43.html) and include a fix for this specific bug. We are currently validating this new minor version, and our goal is to roll it out to production during August. We will keep you informed of our progress.
Resolved
All MySQL databases are accessible again on the osc-fr1 region. Feel free to contact our support if your are still experiencing issues.
Update
Most MySQL databases are accessible again on the osc-fr1 region. We are fixing the remaining ones.
Update
All databases are accessible again on the osc-secnum-fr1 region.
The fix is ongoing on the osc-fr1 region.
Update
The issue has been identified, our team is working on a fix.
Investigating
Our team is aware of an issue preventing access to some MySQL databases hosted on the platform. We are investigating.
» View Event Details | Created
Resolved
The root cause has been addressed
The incident is now considered as closed on our side. If you are still facing issues, please contact our customer support.
Update
Our operators identifiend the root cause, a mitigation has been set in place.
One-off containers should now work as expected
Investigating
We detected an issue preventing the one-off containers from booting .
Our operators are currently investigating the root cause
» View Event Details | Created
Resolved
Situation is now completely stable for more than 30 minutes, we're closing the incident. If you are still experiencing problems please reach our support team.
In Progress
The situation is better now. Deployments work properly. We are still monitoring the deployment system
Investigating
We’re currently investigating delay affecting deployment operations on osc-fr1 region.
