[osc-secnum-fr1] Access to some apps is degraded
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Post-Mortem
On July 14, 2025, the osc-secnum-fr1 region experienced a significant service disruption lasting approximately four hours. During this time, customers hosted in this region may have encountered difficulties accessing their applications and databases.
The root cause originated from our infrastructure provider, where a hardware failure in the storage service affected roughly 20% of the virtual machines forming Scalingo's infrastructure in this region. More details are available on our provider's status page: https://status.outscale.com/incidents/w5wfwvhmw2p1.
We are actively redesigning Scalingo’s infrastructure to take advantage of a more robust architecture, based on multiple VPCs distributed across different Availability Zones (AZs). These efforts aim to better isolate failures and improve fault tolerance.
While this incident affected network access to your applications and databases, the integrity and confidentiality of your data and applications remained fully preserved.
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Resolved
The situation is now stable. We fixed all impacted apps and databases. If you are still facing issues, please contact our support.
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Update
The situation is improving, we are working to resolve all related issues
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Update
We are still working on mitigating the issue.
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Update
We are still working on mitigating the issue.
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Update
An incident has been opened on our infrastructure provider's side. You can find more information here: https://status.outscale.com/incidents/w5wfwvhmw2p1 Our team is working on mitigating the issue.
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Update
Our team found an issue with disk access on a number of servers, it can impact access to our services and to some apps on the region, we are working with our infrastructure provider to resolve the issue
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Investigating
Access to our dashboard and API is degraded, our team is investigating the issue
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