» Published on Wed, 16 Jul 2025 16:08:00 +0000

• Update

  We have identified the root cause of this incident. We had previously encountered a similar issue and conducted an in-depth investigation back in June. Our analysis revealed a bug in the MySQL Router component, which we reported on the official MySQL repository (https://bugs.mysql.com/bug.php?id=118059). Last week, a new MySQL version was released (https://dev.mysql.com/doc/relnotes/mysql-router/8.0/en/news-8-0-43.html) and include a fix for this specific bug. We are currently validating this new minor version, and our goal is to roll it out to production during August. We will keep you informed of our progress.

  » Updated Mon, 04 Aug 2025 12:29:00 +0000

• Resolved

  All MySQL databases are accessible again on the osc-fr1 region. Feel free to contact our support if your are still experiencing issues.

  » Updated Wed, 16 Jul 2025 18:29:00 +0000

• Update

  Most MySQL databases are accessible again on the osc-fr1 region. We are fixing the remaining ones.

  » Updated Wed, 16 Jul 2025 16:23:00 +0000

• Update

  All databases are accessible again on the osc-secnum-fr1 region. The fix is ongoing on the osc-fr1 region.

  » Updated Wed, 16 Jul 2025 16:21:00 +0000

• Update

  The issue has been identified, our team is working on a fix.

  » Updated Wed, 16 Jul 2025 16:20:00 +0000

• Investigating

  Our team is aware of an issue preventing access to some MySQL databases hosted on the platform. We are investigating.

  » Updated Wed, 16 Jul 2025 16:08:00 +0000