Scalingo Status

All Systems are Online

Return to Statuspage

Upcoming Events

September 2024

[osc-secnum-fr1] Network access to the region is degraded

» View Event Details | Created Mon, 02 Sep 2024 06:53:00 +0000

Post-Mortem

We would like to add some details about this incident: Our protection mechanisms for this type of attack were partly ineffective because IP blocking rules for malicious addresses had been deleted during previous maintenance operations. We've put these rules back in place and ensured they are now permanent. Procedures have also been put in place to respond more quickly to similar attacks by identifying the problematic IP addresses and adding them to the protection mechanism. Other architectural changes are ongoing to improve the platform's resilience to these types of issues.


Posted: Fri, 06 Sep 2024 17:04:00 +0000

Resolved

Network access performances are back to normal. Our operator are still monitoring the situation. The incident is considered as over on our side.


Posted: Mon, 02 Sep 2024 08:06:00 +0000

Update

The root cause is likely to be a DDoS attack. Our operators are currently working on fixing the issue.

We'll keep you updated.


Posted: Mon, 02 Sep 2024 07:55:00 +0000

Update

Network traffic is experiencing a major outage. Our operators are currently investigating the issue. We will keep you updated as soon as possible.


Posted: Mon, 02 Sep 2024 07:24:00 +0000

Investigating

Our monitoring system detected issues with the traffic towards osc-secnum-fr1. Our operators are currently investigating. We will keep you updated.


Posted: Mon, 02 Sep 2024 06:53:00 +0000

[osc-secnum-fr1] A database instance is misbehaving

» View Event Details | Created Tue, 10 Sep 2024 14:04:00 +0000

Resolved

All databases are up and running. If you still have issues please contact us via the support.


Posted: Tue, 10 Sep 2024 14:20:00 +0000

Update

All databases have been restarted. We are now executing post-incident checks.


Posted: Tue, 10 Sep 2024 14:15:00 +0000

Update

The server has been restarted and databases are being restarted.


Posted: Tue, 10 Sep 2024 14:08:00 +0000

Update

The server will be restarted. Databases on a starter plan will face downtime during this operation. Databases on a business plan will failover to their secondary instance without downtime. We will keep you updated


Posted: Tue, 10 Sep 2024 14:06:00 +0000

Investigating

In the region osc-secnum-fr1, one of our database hosting instances is misbehaving. Our team has been alerted.


Posted: Tue, 10 Sep 2024 14:04:00 +0000

[osc-fr1] A DB node is misbehaving

» View Event Details | Created Fri, 13 Sep 2024 13:37:00 +0000

Resolved

The incident is considered as over on our side. If you are still facing issues, please contact our support.


Posted: Fri, 13 Sep 2024 14:18:00 +0000

Update

Databases hosted on the impacted node have been restarted, our operators are running post-incident checks.


Posted: Fri, 13 Sep 2024 14:04:00 +0000

Update

The node has been restarted and databases are being restarted. We will keep you updated.


Posted: Fri, 13 Sep 2024 13:49:00 +0000

Investigating

One of our database hosting node is misbehaving. Our team has been alerted.


Posted: Fri, 13 Sep 2024 13:37:00 +0000

[osc-fr1] A DB node is misbehaving

» View Event Details | Created Mon, 16 Sep 2024 16:57:00 +0000

Resolved

The incident is considered as over on our side. If you are still facing issues, please contact our support.


Posted: Mon, 16 Sep 2024 18:04:00 +0000

Update

Databases hosted on the impacted node have been restarted, our operators are running post-incident checks.


Posted: Mon, 16 Sep 2024 17:31:00 +0000

Update

The node has been restarted and databases are being restarted. We will keep you updated.


Posted: Mon, 16 Sep 2024 17:05:00 +0000

Investigating

One of our database hosting node is misbehaving. Our team has been alerted.


Posted: Mon, 16 Sep 2024 16:57:00 +0000

[osc-fr1] Planned network maintenance on September 17th

» View Event Details | Created Tue, 17 Sep 2024 19:00:00 +0000

Resolved

The maintenance is now over. Access to the application is back to normal. If you still experience issue please contact us via the support.


Posted: Tue, 17 Sep 2024 19:04:00 +0000

Update

The maintenance is in progress access to the application will be degraded for the next few minutes.


Posted: Tue, 17 Sep 2024 19:00:00 +0000

Update

The maintenance will start in the next few minutes.


Posted: Tue, 17 Sep 2024 18:55:00 +0000

Scheduled

Planned maintenance will occur in the osc-fr1 region on Tuesday, the September 17th, 2024, from 21:00 CEST to 21:05 CEST.

During this time, network access to the region will be degraded. Impact:

  • Network access to apps and databases exposed to the internet will be degraded for a few minutes during the maintenance.
  • Internal networks (including app-to-database traffic) will not be affected.

If you have any questions, please respond to this email or reach out to us through the in-app support.

Sincerely, Scalingo


Posted: Tue, 17 Sep 2024 19:00:00 +0000

[osc-fr1]Degraded network access to the platform

» View Event Details | Created Wed, 18 Sep 2024 09:44:00 +0000

Resolved

The IP is now available again. Our operators are still investigating the underlying issue that led to this situation.


Posted: Wed, 18 Sep 2024 10:24:00 +0000

Update

After investigation, one of our public IP has been identified as unavailable for now: 109.232.236.90 The 3 other addresses are working as expected.

If you are using custom domains with a DNS configuration based on CNAME, there is nothing to do on your side. If you are using our IP adresses, you should remove 109.232.236.90 until the incident is closed. https://doc.scalingo.com/platform/app/domain#root-domain


Posted: Wed, 18 Sep 2024 09:52:00 +0000

Investigating

Our monitoring system detected that one of our public IP is not currently reachable. Our operators are currently investigating the issue. We will keep you updated.


Posted: Wed, 18 Sep 2024 09:44:00 +0000

[osc-fr1] Maintenance - Database node restart operation

» View Event Details | Created Thu, 19 Sep 2024 17:54:00 +0000

Resolved

The operation is now complete. If you have any problems, please contact our support team.


Posted: Thu, 19 Sep 2024 18:25:00 +0000

Update

The databases have been restarted, we are now performing post-maintenance checks.


Posted: Thu, 19 Sep 2024 18:17:00 +0000

Update

The node has been restarted, the databases concerned are being restarted.


Posted: Thu, 19 Sep 2024 18:05:00 +0000

Update

The operation has started, the node is being shut down


Posted: Thu, 19 Sep 2024 18:05:00 +0000

In Progress

A maintenance operation consisting of the restart of a database node will begin at 8pm tonight. The customers concerned were informed last week.

  • Business Plan Databases: No impact
  • Starter Plan Databases: Unavailable for the duration of the operation.

We will keep you informed of the operation's progress.


Posted: Thu, 19 Sep 2024 17:54:00 +0000

[osc-fr1] A DB node is misbehaving

» View Event Details | Created Fri, 20 Sep 2024 10:04:00 +0000

Resolved

All databases are now back up and running. If you still experience an issue with your database please contact our support.


Posted: Fri, 20 Sep 2024 11:07:00 +0000

Update

Most of the databases on this host have been restarted, our operators are currently handling the last instances.


Posted: Fri, 20 Sep 2024 10:33:00 +0000

Update

The impacted node have been restarted by our operators. The databases instances hosted on it are now being restarted.


Posted: Fri, 20 Sep 2024 10:07:00 +0000

Investigating

Our monitoring system notified us that a database hosting node is misbehaving. Our operators are working on restarting it. We will keep you updated.


Posted: Fri, 20 Sep 2024 10:04:00 +0000

[osc-fr1] A DB node is misbehaving

» View Event Details | Created Mon, 23 Sep 2024 15:19:00 +0000

Resolved

All databases are now back up and running. If you still experience an issue with your database please contact our support.


Posted: Mon, 23 Sep 2024 17:15:00 +0000

Update

Almost all the databases have been restarted, we're dealing with the last ones that are causing problems.


Posted: Mon, 23 Sep 2024 15:47:00 +0000

Update

The affected node has been restarted, databases are restarting.


Posted: Mon, 23 Sep 2024 15:38:00 +0000

Investigating

Our monitoring system notified us that a database hosting node is misbehaving. Our operators are working on restarting it. We will keep you updated.


Posted: Mon, 23 Sep 2024 15:19:00 +0000

August 2024 October 2024 Current Month

Subscribe to Updates