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August 2024

[osc-fr1] Planned maintenance on Databases

» View Event Details | Created Thu, 01 Aug 2024 18:00:00 +0000

Resolved

Databases have been restarted on the second server, maintenance is now complete. If you encounter any problems, please contact our support team.


Posted: Thu, 01 Aug 2024 19:24:00 +0000

Update

Most databases have been restarted on the last server, maintenance continues


Posted: Thu, 01 Aug 2024 19:24:00 +0000

Update

The databases hosted on this first node have all been restarted. The databases hosted on the second server are now shut down. We're halfway through the maintenance operation


Posted: Thu, 01 Aug 2024 18:31:00 +0000

Update

We are shutting down the databases located on the first server, 2 servers are affected by the maintenance operation.


Posted: Thu, 01 Aug 2024 18:11:00 +0000

Update

The maintenance operation has started, we will keep you informed as the operation progresses. Only a limited number of customers will be affected by this operation. The customers concerned have been informed of the operation.

  • For databases using a Business plan: no impact is expected.
  • For databases using a Starter plan: a service interruption is expected

Posted: Thu, 01 Aug 2024 18:01:00 +0000

Scheduled

A planned maintenance will take place on the Scalingo platform on the osc-fr1 region, on August 1 between 8:00 pm and 11:00 pm (CEST).

During this maintenance, databases availability will be degraded depending on their plans:

  • For databases using a Business plan: no impact is expected.
  • For databases using a Starter plan: a service interruption is expected. We estimate this interruption will last less than one hour.

You can follow the maintenance process through our status page: https://scalingostatus.com If you have any question, do not hesitate to reach us through the in-app support.


Posted: Thu, 01 Aug 2024 18:00:00 +0000

[osc-fr1] A DB node is misbehaving

» View Event Details | Created Fri, 02 Aug 2024 14:05:00 +0000

Resolved

The databases hosted on this node have been restarted. The incident is now considered as closed on our side. If you are still facing issue, please contact our support


Posted: Fri, 02 Aug 2024 14:26:00 +0000

Update

The misbehaving node is now up again.

Databases hosted on this node are being restarted.


Posted: Fri, 02 Aug 2024 14:15:00 +0000

Investigating

One of our database hosting node is misbehaving. Our team has been alerted.


Posted: Fri, 02 Aug 2024 14:05:00 +0000

[osc-secnum-fr1] Deployments pipeline misbehvaing

» View Event Details | Created Mon, 12 Aug 2024 19:18:00 +0000

Resolved

The service seems to be back up and behaving as expected.

We consider the incident closed on our side.


Posted: Mon, 12 Aug 2024 20:29:00 +0000

Update

Our provider confirmed an outage with their Object Storage service. https://status.outscale.com/incidents/lfnm8zt0hr4t

We are following the situation and will keep you updated. A mitigation solution has been set in the meantime.


Posted: Mon, 12 Aug 2024 19:35:00 +0000

Investigating

Our monitoring system notified us of an issue impacting the object storage used in the deployment pipeline. Our operators are currently investigating


Posted: Mon, 12 Aug 2024 19:18:00 +0000

[osc-fr1] Application and database metrics access is down, impacting autoscaling

» View Event Details | Created Tue, 20 Aug 2024 08:26:00 +0000

Resolved

Metrics are processed correctly and also visible again in the application/database dashboard. The Autoscaler feature work again. The incident is now over.


Posted: Tue, 20 Aug 2024 10:46:00 +0000

Investigating

Access to application and database metrics is currently unavailable. This incident also impacts autoscaling feature.


Posted: Tue, 20 Aug 2024 08:26:00 +0000

[osc-fr1] Network disruption to access the region

» View Event Details | Created Sun, 25 Aug 2024 16:27:00 +0000

Post-Mortem

We would like to add some details about this incident: Our protection mechanisms for this type of attack were partly ineffective because IP blocking rules for malicious addresses had been deleted during previous maintenance operations. We've put these rules back in place and ensured they are now permanent. Procedures have also been put in place to respond more quickly to similar attacks by identifying the problematic IP addresses and adding them to the protection mechanism. Other architectural changes are ongoing to improve the platform's resilience to these types of issues.


Posted: Fri, 06 Sep 2024 17:03:00 +0000

Resolved

Incident is now considered resolved.


Posted: Sun, 25 Aug 2024 17:49:00 +0000

Update

Mitigation has been setup, situation is stable for more than 40 minutes. We're keeping an eye on the situation.


Posted: Sun, 25 Aug 2024 17:39:00 +0000

Update

Situation is currently back to nominal performance, our team is still working on it.


Posted: Sun, 25 Aug 2024 17:08:00 +0000

Update

A second wave of instability happened, the root cause seems to be a DDoS attack impacting our network. We're working on mitigating the attack.


Posted: Sun, 25 Aug 2024 16:50:00 +0000

Update

Situation seems to be better, we're still analyzing the cause of this slowdown.


Posted: Sun, 25 Aug 2024 16:34:00 +0000

Investigating

Our probes have raised an alert concerning the network access to the region.

Our team has been alerted, we are analysing the problem.

Access to hosted application on the region osc-fr1 is slow


Posted: Sun, 25 Aug 2024 16:27:00 +0000

[osc-fr1] Degraded access to our API

» View Event Details | Created Mon, 26 Aug 2024 13:45:00 +0000

Resolved

The incident is now closed.

If you still have issues, please contact our support.


Posted: Mon, 26 Aug 2024 14:25:00 +0000

Update

The metrics API is now back up and running.

The situation is back to normal. We are continuing to monitor the situation.


Posted: Mon, 26 Aug 2024 14:18:00 +0000

Update

The incident is still on progress. Our team is still working on restoring our Metrics API.


Posted: Mon, 26 Aug 2024 14:01:00 +0000

Update

The issue has been isolated to the metrics part of the API. The following services are still impacted:

  • Notifiers
  • Metrics
  • Auto Scalers

The rest of the API is unaffected.


Posted: Mon, 26 Aug 2024 13:48:00 +0000

Investigating

Our API is having an elevated error rate. Our engineers have been paged.


Posted: Mon, 26 Aug 2024 13:45:00 +0000

[osc-fr1] A DB node is misbehaving

» View Event Details | Created Mon, 26 Aug 2024 16:53:00 +0000

Resolved

All databases are up and running. If you still have issues please contact us via the support.


Posted: Mon, 26 Aug 2024 19:03:00 +0000

Update

All databases have been restarted. We are now executing post-incident checks.


Posted: Mon, 26 Aug 2024 17:33:00 +0000

Update

The server has been restarted and databases are being restarted.


Posted: Mon, 26 Aug 2024 17:12:00 +0000

Update

The server will be restarted. Databases on a starter plan will face downtime during this operation. Databases on a business plan will failover to their secondary instance without downtime. We will keep you updated


Posted: Mon, 26 Aug 2024 16:58:00 +0000

Investigating

One of our database hosting node is misbehaving. Our team has been alerted.


Posted: Mon, 26 Aug 2024 16:53:00 +0000

[osc-fr1] Degraded access to our API

» View Event Details | Created Tue, 27 Aug 2024 10:48:00 +0000

Resolved

The metrics API is now back up and running. The situation is back to normal. We are continuing to monitor the situation.

Incident is closed, please contact the support if you encounter any problem with metrics.


Posted: Tue, 27 Aug 2024 10:59:00 +0000

Investigating

Our API is having an elevated error rate. Our engineers have been paged.

The issue has been isolated to the metrics part of the API. The following services are still impacted:

  • Notifiers
  • Metrics
  • Auto Scalers

The rest of the API is unaffected.


Posted: Tue, 27 Aug 2024 10:48:00 +0000

[osc-secnum-fr1] Access to the osc-secnum-fr1 region is degraded

» View Event Details | Created Tue, 27 Aug 2024 18:40:00 +0000

Resolved

Situation is stable, incident is resolved, please contact our support if you have any question.


Posted: Tue, 27 Aug 2024 20:59:00 +0000

Update

The maintenance succeeded, all access to the osc-secnum-fr1 region are fully restored, our team is monitoring the situation.


Posted: Tue, 27 Aug 2024 20:42:00 +0000

Update

Our provider will restart a network component leading to a ~2 minutes degradation to access applications hosted on the platform, then all traffic should be get stable again.


Posted: Tue, 27 Aug 2024 20:37:00 +0000

Update

The situation has been stable for some time, we're still monitoring the situation closely


Posted: Tue, 27 Aug 2024 20:21:00 +0000

Update

The situation is slowly improving, some services are back up, we're are still working on the incident


Posted: Tue, 27 Aug 2024 19:57:00 +0000

Update

We're working with our infrastructure provider to get the service back up


Posted: Tue, 27 Aug 2024 19:38:00 +0000

Update

Network traffic is still degraded. Our operators are currently investigating the issue. We will keep you updated as soon as possible.


Posted: Tue, 27 Aug 2024 19:18:00 +0000

Investigating

Access to the osc-secnum-fr1 region is actually highly impacted. Currently all network access is impacted. We're currently investigating the issue and are in close contact with our Infrastructure provider.


Posted: Tue, 27 Aug 2024 18:40:00 +0000

[osc-fr1/osc-secnum-fr1] Degraded access to our network

» View Event Details | Created Thu, 29 Aug 2024 10:37:00 +0000

Resolved

It was determined that the alerts were false positives on our monitoring system and there was no impact to our customer's applications availability.


Posted: Thu, 29 Aug 2024 10:41:00 +0000

Investigating

Our probes have raised an alert concerning the network access to the region. Our team has been alerted, we are analysing the problem.


Posted: Thu, 29 Aug 2024 10:37:00 +0000

[osc-fr1] A DB node is misbehaving

» View Event Details | Created Fri, 30 Aug 2024 14:56:00 +0000

Resolved

The incident is considered as over on our side. If you are still facing issues, please contact our support.


Posted: Fri, 30 Aug 2024 15:39:00 +0000

Update

Databases hosted on the impacted node have been restarted, our operators are running post-incident checks.


Posted: Fri, 30 Aug 2024 15:23:00 +0000

Update

The node has been restarted and databases are being restarted.

We will keep you updated.


Posted: Fri, 30 Aug 2024 15:10:00 +0000

Investigating

One of our database hosting node is misbehaving. Our team has been alerted.


Posted: Fri, 30 Aug 2024 14:56:00 +0000

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