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Next 30 Days

Thursday, October 30th 2025

[osc-fr1] Planned Network Maintenance - October 30, 2025

» Thu, 30 Oct 2025 19:00:00 +0000

Scheduled

Scheduled time: October 30, 2025, from 20:00 CET to 22:00 CET

Details: A planned network maintenance will take place in the osc-fr1 region on October 30, from 20:00 CET to 22:00 CET. This operation is part of our ongoing efforts to strengthen our front-end stack and modernize our architecture, ensuring improved reliability and scalability of the platform.

During this time, external network connections to applications may experience brief disruptions of up to one minute.

Impact:

  • Temporary network degradation (up to one minute) may affect access to apps from the internet.
  • Internal connectivity, including app-to-database communication, will remain unaffected.

Recommendation: To ensure your applications remain reachable during the operation, please verify that your custom domains point to Scalingo’s domain names (using ALIAS, ANAME, or CNAME records) rather than directly to IP addresses. You can find detailed guidance in our documentation: https://doc.scalingo.com/platform/app/domain#root-domain

If you have any questions, please reach our support team at [email protected] or through the in-app chat.

Sincerely, Scalingo


Posted: Thu, 30 Oct 2025 19:00:00 +0000

Recent Events

Last 7 Days

Thursday, October 23rd 2025

There are no reported events.

Wednesday, October 22nd 2025

There are no reported events.

Tuesday, October 21st 2025

[osc-secnum-fr1] Network degradation to access applications

» View Event Details | Created Tue, 21 Oct 2025 16:32:00 +0000

Resolved

All systems are stable, closing the incident. Don't hesitate to reach our support if you experience some difficulties to reach your applications.


Posted: Tue, 21 Oct 2025 16:59:00 +0000

Update

All access are restored. We're observing the situation


Posted: Tue, 21 Oct 2025 16:43:00 +0000

Investigating

Our team has been alerted of network degradation to access to the application hosted on the region osc-secnum-fr1.

We are investigating.


Posted: Tue, 21 Oct 2025 16:32:00 +0000

[osc-fr1] A database hosting node is misbehaving

» View Event Details | Created Tue, 21 Oct 2025 16:00:00 +0000

Resolved

All affected databases are now fully operational.


Posted: Tue, 21 Oct 2025 19:21:00 +0000

Update

Fix applied. Our operators are restarting all databases owned by this failed host.


Posted: Tue, 21 Oct 2025 17:20:00 +0000

Update

We’ve identified the root cause. The affected host needs to be restarted once more to fully apply the fix.


Posted: Tue, 21 Oct 2025 16:44:00 +0000

Monday, October 20th 2025

[support] The service used for support at scalingo is not available

» View Event Details | Created Mon, 20 Oct 2025 07:50:00 +0000

Resolved

The incident on our provider side is marked as closed since 23:53.

The in-app chat is now working as expected. We're closing the incident. You should not face issues with this component anymore.


Posted: Tue, 21 Oct 2025 09:21:00 +0000

Update

The in-app chat support is still in degraded mode Our team is still monitoring the situation.


Posted: Mon, 20 Oct 2025 15:53:00 +0000

Update

The in-app chat mechanism is back in degraded mode. If you are still facing issues contacting our support, you can still use the email contact.


Posted: Mon, 20 Oct 2025 10:03:00 +0000

Sunday, October 19th 2025

There are no reported events.

Saturday, October 18th 2025

There are no reported events.

Friday, October 17th 2025

There are no reported events.

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