» Published on Sun, 25 Aug 2024 16:27:00 +0000

• Post-Mortem

  We would like to add some details about this incident: Our protection mechanisms for this type of attack were partly ineffective because IP blocking rules for malicious addresses had been deleted during previous maintenance operations. We've put these rules back in place and ensured they are now permanent. Procedures have also been put in place to respond more quickly to similar attacks by identifying the problematic IP addresses and adding them to the protection mechanism. Other architectural changes are ongoing to improve the platform's resilience to these types of issues.

  » Updated Fri, 06 Sep 2024 17:03:00 +0000

• Resolved

  Incident is now considered resolved.

  » Updated Sun, 25 Aug 2024 17:49:00 +0000

• Update

  Mitigation has been setup, situation is stable for more than 40 minutes. We're keeping an eye on the situation.

  » Updated Sun, 25 Aug 2024 17:39:00 +0000

• Update

  Situation is currently back to nominal performance, our team is still working on it.

  » Updated Sun, 25 Aug 2024 17:08:00 +0000

• Update

  A second wave of instability happened, the root cause seems to be a DDoS attack impacting our network. We're working on mitigating the attack.

  » Updated Sun, 25 Aug 2024 16:50:00 +0000

• Update

  Situation seems to be better, we're still analyzing the cause of this slowdown.

  » Updated Sun, 25 Aug 2024 16:34:00 +0000

• Investigating

  Our probes have raised an alert concerning the network access to the region.

  Our team has been alerted, we are analysing the problem.

  Access to hosted application on the region osc-fr1 is slow

  » Updated Sun, 25 Aug 2024 16:27:00 +0000