[osc-fr1] issue with app operations

» View Event Details | Created Fri, 07 Nov 2025 08:04:00 +0000

Resolved

All stuck operations have been processed, we are closing this incident. If you are still facing an issue, please contact our support.

Posted: Fri, 07 Nov 2025 08:27:00 +0000

Update

We identified the root cause and implemented a fix, all stuck operations are being processed

Posted: Fri, 07 Nov 2025 08:16:00 +0000

Investigating

We're investigating an issue preventing some app operations (restart, scale) to run properly

Posted: Fri, 07 Nov 2025 08:04:00 +0000

[osc-fr1] deployments issue and slowdown

» View Event Details | Created Fri, 07 Nov 2025 03:17:00 +0000

Resolved

The maintenance is over on our provider side and we observe that the situation is stable now. The incident is considered as closed on our side. Please contact our customer support if you are still facing an issue

Posted: Fri, 07 Nov 2025 04:01:00 +0000

Update

The incident originates from our infrastructure provider. A network maintenance is causing disruptions on some services (see https://status.outscale.com/incidents/8rwlfdwglcjn). We're monitoring the situation

Posted: Fri, 07 Nov 2025 03:45:00 +0000

Investigating

We’re currently investigating delay affecting deployment operations on osc-fr1 region. One-off and cron tasks are affected

Posted: Fri, 07 Nov 2025 03:17:00 +0000

[osc-secnum-fr1] Service disruption

» View Event Details | Created Thu, 06 Nov 2025 12:34:00 +0000

Resolved

All our indicators show a return to normal in the affected region. We continue to monitor the situation, and our infrastructure provider is conducting a post-incident analysis. We will share more details about the cause of the incident once we have this information.

Posted: Thu, 06 Nov 2025 13:08:00 +0000

Update

Our probes are gradually returning to green, the situation appears to be stabilizing, and we are currently reviewing the platform’s status.

Posted: Thu, 06 Nov 2025 13:06:00 +0000

Update

The issue has been traced back to an incident with our service provider. An incident has been opened on their side. You can follow their incident on their status page: https://status.outscale.com/incidents/mdb95btk72rz

Posted: Thu, 06 Nov 2025 12:57:00 +0000

[osc-fr1] Deployment issues affecting some specific builpacks

» View Event Details | Created Tue, 04 Nov 2025 23:29:00 +0000

Resolved

For the past few hours, some deployments were failing due to timeout errors when calling URLs ending with scalingo.com/scalingo.io. This issue was caused by a configuration change affecting part of our DNS resolution settings and impacted certain buildpacks.

The problem has now been resolved. We are going to conduct a post-incident review with our teams to prevent similar issues in the future and to detect any such incidents as quickly as possible.

Posted: Wed, 05 Nov 2025 01:38:00 +0000

Resolved

Our tests are conclusive, we are closing the incident.

Posted: Wed, 05 Nov 2025 01:22:00 +0000

Update

A fix has been deployed, Our team is performing tests to make sure the service is working as expected.

Posted: Wed, 05 Nov 2025 01:22:00 +0000

[osc-fr1] Deployment slowdown and failed application operations.

» View Event Details | Created Mon, 03 Nov 2025 08:28:00 +0000

Resolved

The situation has been stabler for the last 15mn. Closing the incident.

Posted: Mon, 03 Nov 2025 08:57:00 +0000

Update

The situation is stable again. We are continuing to monitor deployments and application operations.

Posted: Mon, 03 Nov 2025 08:43:00 +0000

Update

The issue has been traced back to our object storage provider. An incident has been opened on their side. We are working on mitigation solutions.

Posted: Mon, 03 Nov 2025 08:39:00 +0000