» View Event Details | Created
Update
This outage was caused by maintenance performed ahead of schedule by our infrastructure provider. We are in contact with them to understand what measures will be implemented to prevent a similar incident from happening again.
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» View Event Details | Created
Resolved
The situation is now stable, we are closing this incident. If you still face issues, please contact our support.
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» View Event Details | Created
Resolved
Logs ingestion is now back on track. Closing the incident. Please reach our support if you are still facing an issue with logs
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» View Event Details | Created
Resolved
We are back to normal on deployments. We are closing the incident. If you still have issue with deployment please reach us through the support
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» View Event Details | Created
Resolved
The incident has been fixed by our object storage provider. The situation is back to nominal state for a few hours now. We are closing the incident on our side. Please reach our support if you are still facing issues.
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» View Event Details | Created
Resolved
The situation is stable for more than 10 minutes. We are closing the incident on our side. If you are still facing issues, please contact our support.
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» View Event Details | Created
Resolved
The maintenance operation is now complete. If you encounter any issues, please contact our support team.
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» View Event Details | Created
Update
The situation remains stable, and network access to the platform is at a nominal level. We take this event very seriously and would like to share additional information at this time.
The root cause has been identified as a DDoS attack on the osc-fr1 region. Our teams have implemented measures to mitigate the impact and improve detection for potential new occurrences. our operators continue to closely monitor the environment and stand ready to respond if another wave of attacks emerges.
Our primary focus remains maintaining platform stability.
In the coming days, we will provide a more detailed communication that will retrace a chronology of the events and present the work to perform on short and long term in order to improve the platform experience for all of our customers.
In the meantime, our teams are fully mobilized to address these issues. If you have further questions, you can contact our support team.
Posted:
» View Event Details | Created
Resolved
The incident is now considered as over.
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