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Event History

August 2024

[osc-fr1] A DB node is misbehaving

» View Event Details | Created Fri, 30 Aug 2024 14:56:00 +0000

Resolved The incident is considered as over on our side. If you are still facing issues, please contact our support.
Posted: Fri, 30 Aug 2024 15:39:00 +0000

[osc-fr1/osc-secnum-fr1] Degraded access to our network

» View Event Details | Created Thu, 29 Aug 2024 10:37:00 +0000

Resolved It was determined that the alerts were false positives on our monitoring system and there was no impact to our customer's applications availability.
Posted: Thu, 29 Aug 2024 10:41:00 +0000

[osc-secnum-fr1] Access to the osc-secnum-fr1 region is degraded

» View Event Details | Created Tue, 27 Aug 2024 18:40:00 +0000

Resolved Situation is stable, incident is resolved, please contact our support if you have any question.
Posted: Tue, 27 Aug 2024 20:59:00 +0000

[osc-fr1] Degraded access to our API

» View Event Details | Created Tue, 27 Aug 2024 10:48:00 +0000

Resolved The metrics API is now back up and running. The situation is back to normal. We are continuing to monitor the situation. Incident is closed, please contact the support if you encounter any problem with metrics.
Posted: Tue, 27 Aug 2024 10:59:00 +0000

[osc-fr1] A DB node is misbehaving

» View Event Details | Created Mon, 26 Aug 2024 16:53:00 +0000

Resolved All databases are up and running. If you still have issues please contact us via the support.
Posted: Mon, 26 Aug 2024 19:03:00 +0000

[osc-fr1] Degraded access to our API

» View Event Details | Created Mon, 26 Aug 2024 13:45:00 +0000

Resolved The incident is now closed. If you still have issues, please contact our support.
Posted: Mon, 26 Aug 2024 14:25:00 +0000

[osc-fr1] Network disruption to access the region

» View Event Details | Created Sun, 25 Aug 2024 16:27:00 +0000

Post-Mortem We would like to add some details about this incident: Our protection mechanisms for this type of attack were partly ineffective because IP blocking rules for malicious addresses had been deleted during previous maintenance operations. We've put these rules back in place and ensured they are now permanent. Procedures have also been put in place to respond more quickly to similar attacks by identifying the problematic IP addresses and adding them to the protection mechanism. Other architectural changes are ongoing to improve the platform's resilience to these types of issues.
Posted: Fri, 06 Sep 2024 17:03:00 +0000

[osc-fr1] Application and database metrics access is down, impacting autoscaling

» View Event Details | Created Tue, 20 Aug 2024 08:26:00 +0000

Resolved Metrics are processed correctly and also visible again in the application/database dashboard. The Autoscaler feature work again. The incident is now over.
Posted: Tue, 20 Aug 2024 10:46:00 +0000

[osc-secnum-fr1] Deployments pipeline misbehvaing

» View Event Details | Created Mon, 12 Aug 2024 19:18:00 +0000

Resolved The service seems to be back up and behaving as expected. We consider the incident closed on our side.
Posted: Mon, 12 Aug 2024 20:29:00 +0000

[osc-fr1] A DB node is misbehaving

» View Event Details | Created Fri, 02 Aug 2024 14:05:00 +0000

Resolved The databases hosted on this node have been restarted. The incident is now considered as closed on our side. If you are still facing issue, please contact our support
Posted: Fri, 02 Aug 2024 14:26:00 +0000

[osc-fr1] Planned maintenance on Databases

» View Event Details | Created Thu, 01 Aug 2024 18:00:00 +0000

Resolved Databases have been restarted on the second server, maintenance is now complete. If you encounter any problems, please contact our support team.
Posted: Thu, 01 Aug 2024 19:24:00 +0000

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