» Published on Wed, 24 Jul 2024 06:53:00 +0000

• Post-Mortem

  A postmortem regarding this incident is available. If you have any questions, don’t hesitate to contact our support team. https://doc.scalingo.com/security/postmortems/spm-2024-003

  » Updated Fri, 02 Aug 2024 16:51:00 +0000

• Resolved

  The situation is now stable.

  The issue has been traced back to an automatic upgrade of one of our DNS service. A workaround has been deployed and a patch is being written.

  » Updated Wed, 24 Jul 2024 07:32:00 +0000

• Update

  The situation is now returning back to normal, we continue to monitor the situation.

  » Updated Wed, 24 Jul 2024 07:07:00 +0000

• Update

  The incident also impacts the osc-secunum-fr1 region. The root cause has been identified, and we are in the process of applying a patch.

  » Updated Wed, 24 Jul 2024 07:06:00 +0000

• Investigating

  An incident is currently in progress on the osc-fr1 region. Applications are slow and/or unavailable. Our team has been alerted and we are working on it.

  » Updated Wed, 24 Jul 2024 06:53:00 +0000