[osc-fr1] A database node is misbehaving

» View Event Details | Created Mon, 05 Jan 2026 15:27:00 +0000

Resolved

We identified an XFS-related issue on a storage volume, and actions are being taken to ensure that this problem does not occur again. We now consider the incident closed. If you notice any further issues, please contact support.

Posted: Mon, 05 Jan 2026 17:16:00 +0000

Update

The affected node has been restarted. We are now restarting the databases hosted on this node.

Posted: Mon, 05 Jan 2026 16:27:00 +0000

Investigating

A database node is misbehaving, a disk access issue requires a reboot. For clients hosted on this node using a Business plan, there will be no impact aside from a failover. For clients on the Starter plan, a downtime of approximately 20 minutes should be expected.

Posted: Mon, 05 Jan 2026 15:27:00 +0000

[osc-secnum-fr1] Brief Performance and Access Degradation

» View Event Details | Created Tue, 06 Jan 2026 11:12:00 +0000

Resolved

Two one-minute incidents impacted the osc-secnum-fr1 region (11:37 and 11:51 UTC+1), during which performance issues or access disruptions to your services may have been observed on some HTTP requests. We identified that the issue followed an update to some of our frontend services. A rollback was performed, and we are currently investigating to determine the root cause.

Posted: Tue, 06 Jan 2026 12:12:00 +0000

[osc-fr1] A database node is misbehaving

» View Event Details | Created Thu, 15 Jan 2026 01:52:00 +0000

Resolved

We identified an XFS-related issue on a storage volume, and actions are being taken to ensure that this problem does not occur again. We now consider the incident closed. If you notice any further issues, please contact support.

Posted: Thu, 15 Jan 2026 02:52:00 +0000

Update

The affected node has been restarted. We are now restarting the databases hosted on this node.

Posted: Thu, 15 Jan 2026 02:27:00 +0000

Update

The root cause of the problem is related to the underneath hardware, as soon as we can we'll restart the hosting node and restart the databases on it.

Posted: Thu, 15 Jan 2026 02:26:00 +0000

Investigating

A database node is misbehaving, a disk access issue requires a reboot. For clients hosted on this node using a Business plan, there will be no impact aside from a failover. For clients on the Starter plan, a downtime of approximately 20 minutes should be expected.

Posted: Thu, 15 Jan 2026 01:52:00 +0000

[osc-secnum-fr1 & osc-fr1] Dashboard unavailable

» View Event Details | Created Fri, 16 Jan 2026 18:13:00 +0000

Resolved

The Scalingo dashboard is accessible again.

Posted: Fri, 16 Jan 2026 18:31:00 +0000

Update

Our infrastructure provider confirmed an issue on his side.

Posted: Fri, 16 Jan 2026 18:31:00 +0000

Investigating

The Scalingo dashboard is currently unavailable. Our team is investigating

Posted: Fri, 16 Jan 2026 18:13:00 +0000

[osc-fr1] Some databases nodes are unavailable and deployments not processed

» View Event Details | Created Fri, 16 Jan 2026 18:18:00 +0000

Resolved

All databases are back online. We are now performing post-incident actions. If you are still experiencing issues, please reach our support team through the in-app support chat or by sending an email to [email protected].

Posted: Fri, 16 Jan 2026 22:13:00 +0000

Update

We are still working on the remaining unhealthy databases

Posted: Fri, 16 Jan 2026 21:51:00 +0000

Update

All stuck deployments are being processed

Posted: Fri, 16 Jan 2026 21:32:00 +0000

Update

Roughly 50% of affected databases have been restarted

Posted: Fri, 16 Jan 2026 21:31:00 +0000

Update

More and more databases are being restarted

Posted: Fri, 16 Jan 2026 21:22:00 +0000

Update

All databases node have been restarted. Affected databases are restarting

Posted: Fri, 16 Jan 2026 21:22:00 +0000

Update

Our provider has implemented a fix. We are restarting the database infrastructure

Posted: Fri, 16 Jan 2026 21:00:00 +0000

Update

Our provider is still working on the issue: https://status.outscale.com/incidents/smpn1j2qqzdj

Posted: Fri, 16 Jan 2026 20:29:00 +0000

Update

Our provider is still working on the issue: https://status.outscale.com/incidents/smpn1j2qqzdj. Affected databases are still unavailable and deployments are still not being processed.

Posted: Fri, 16 Jan 2026 19:26:00 +0000

Update

The incident is still in progress.

Posted: Fri, 16 Jan 2026 19:25:00 +0000

Update

The deployments are no longer processed on the osc-fr1 region. This is linked to our provider incident.

Posted: Fri, 16 Jan 2026 19:05:00 +0000

Update

Roughly 10% of the database infrastructure is affected by the incident. Therefore, some customers - even with a Business plan - may face issues accessing their database.

Posted: Fri, 16 Jan 2026 18:42:00 +0000

Update

Our provider opened an incident on his side: https://status.outscale.com/incidents/smpn1j2qqzdj

Posted: Fri, 16 Jan 2026 18:38:00 +0000

Update

Our infrastructure provider confirmed an issue on his side.

Posted: Fri, 16 Jan 2026 18:30:00 +0000

Investigating

A few database node are unavailable. For clients hosted on this node using a Business plan, there will be no impact aside from a failover. For clients on the Starter plan, a downtime should be expected.

Posted: Fri, 16 Jan 2026 18:18:00 +0000

[osc-secnum-fr1] Planned Network Maintenance - January 22, 2026

» View Event Details | Created Thu, 22 Jan 2026 19:00:00 +0000

Resolved

The operation has been completed successfully. Please reach our support at [email protected] if you are experiencing issue.

Posted: Thu, 22 Jan 2026 19:50:00 +0000

Update

The operation has been completed. We are now entering a post monitoring phase. Please reach our support at [email protected] if you are experiencing issue.

Posted: Thu, 22 Jan 2026 19:38:00 +0000

Update

We are still carrying the operation. We are at roughly 50% of the overall progress

Posted: Thu, 22 Jan 2026 19:22:00 +0000

Update

We are starting the operation.

Posted: Thu, 22 Jan 2026 19:00:00 +0000

Scheduled

Scheduled time: January 22, 2026, from 20:00 CET to 22:00 CET

Details: A planned network maintenance will take place in the osc-secnum-fr1 region on January 22, 2026, from 20:00 CET to 22:00 CET. This operation is part of our ongoing efforts to strengthen our front-end stack and modernize our architecture, ensuring improved reliability and scalability of the platform.

During this time, external network connections to applications may experience brief disruptions of up to one minute.

Impact:

• Temporary network degradation (up to one minute) may affect access to apps from the internet.
• Internal connectivity, including app-to-database communication, will remain unaffected.

Recommendation: To ensure your applications remain reachable during the operation, please verify that your custom domains point to Scalingo’s domain names (using ALIAS, ANAME, or CNAME records) rather than directly to IP addresses. You can find detailed guidance in our documentation: https://doc.scalingo.com/platform/app/domain#root-domain

If you have any questions, please reach our support team at [email protected] or through the in-app chat.

Sincerely, Scalingo

Posted: Thu, 22 Jan 2026 19:00:00 +0000

[osc-secnum-fr1] Degraded Network Performance

» View Event Details | Created Thu, 29 Jan 2026 09:50:00 +0000

Resolved

We consider the incident resolved at this stage and will continue to monitor the situation. The issue was caused by a localized incident at our infrastructure provider

Posted: Thu, 29 Jan 2026 11:26:00 +0000

Update

Network performance is gradually returning to nominal levels. While not fully restored yet, the situation is improving. We continue to monitor closely.

Posted: Thu, 29 Jan 2026 10:55:00 +0000

Update

Incident is still in progress. We have contacted our infrastructure provider.

Posted: Thu, 29 Jan 2026 10:15:00 +0000

Investigating

We are observing a moderate but abnormal degradation in network performance in the osc-secnum-fr1 region. Applications and databases remain reachable. We are currently conducting investigations

Posted: Thu, 29 Jan 2026 09:50:00 +0000

[osc-secnum-fr1] Issues accessing databases and blocked deployments

» View Event Details | Created Thu, 29 Jan 2026 10:41:00 +0000

Resolved

Affected service are back up, we are performing post incident checks. The incident appears to be caused by an issue on our infrastructure provider’s side: https://status.outscale.com/incidents/9whdy811vxw4

Posted: Thu, 29 Jan 2026 11:12:00 +0000

Investigating

• One database node is unreachable. Customers hosted on this node and using a Starter plan are experiencing service unavailability. Customers with a Business plan are not affected.
• Deployments are currently blocked in the region as well.

Posted: Thu, 29 Jan 2026 10:41:00 +0000