» Published on Fri, 16 Jan 2026 18:18:00 +0000

• Resolved

  All databases are back online. We are now performing post-incident actions. If you are still experiencing issues, please reach our support team through the in-app support chat or by sending an email to [email protected].

  » Updated Fri, 16 Jan 2026 22:13:00 +0000

• Update

  We are still working on the remaining unhealthy databases

  » Updated Fri, 16 Jan 2026 21:51:00 +0000

• Update

  All stuck deployments are being processed

  » Updated Fri, 16 Jan 2026 21:32:00 +0000

• Update

  Roughly 50% of affected databases have been restarted

  » Updated Fri, 16 Jan 2026 21:31:00 +0000

• Update

  More and more databases are being restarted

  » Updated Fri, 16 Jan 2026 21:22:00 +0000

• Update

  All databases node have been restarted. Affected databases are restarting

  » Updated Fri, 16 Jan 2026 21:22:00 +0000

• Update

  Our provider has implemented a fix. We are restarting the database infrastructure

  » Updated Fri, 16 Jan 2026 21:00:00 +0000

• Update

  Our provider is still working on the issue: https://status.outscale.com/incidents/smpn1j2qqzdj

  » Updated Fri, 16 Jan 2026 20:29:00 +0000

• Update

  Our provider is still working on the issue: https://status.outscale.com/incidents/smpn1j2qqzdj. Affected databases are still unavailable and deployments are still not being processed.

  » Updated Fri, 16 Jan 2026 19:26:00 +0000

• Update

  The incident is still in progress.

  » Updated Fri, 16 Jan 2026 19:25:00 +0000

• Update

  The deployments are no longer processed on the osc-fr1 region. This is linked to our provider incident.

  » Updated Fri, 16 Jan 2026 19:05:00 +0000

• Update

  Roughly 10% of the database infrastructure is affected by the incident. Therefore, some customers - even with a Business plan - may face issues accessing their database.

  » Updated Fri, 16 Jan 2026 18:42:00 +0000

• Update

  Our provider opened an incident on his side: https://status.outscale.com/incidents/smpn1j2qqzdj

  » Updated Fri, 16 Jan 2026 18:38:00 +0000

• Update

  Our infrastructure provider confirmed an issue on his side.

  » Updated Fri, 16 Jan 2026 18:30:00 +0000

• Investigating

  A few database node are unavailable. For clients hosted on this node using a Business plan, there will be no impact aside from a failover. For clients on the Starter plan, a downtime should be expected.

  » Updated Fri, 16 Jan 2026 18:18:00 +0000