[osc-fr1] Deployment slowdown and failed application operations.

» View Event Details | Created Mon, 03 Nov 2025 08:28:00 +0000

Resolved

The situation has been stabler for the last 15mn. Closing the incident.

Posted: Mon, 03 Nov 2025 08:57:00 +0000

Update

The situation is stable again. We are continuing to monitor deployments and application operations.

Posted: Mon, 03 Nov 2025 08:43:00 +0000

Update

The issue has been traced back to our object storage provider. An incident has been opened on their side. We are working on mitigation solutions.

Posted: Mon, 03 Nov 2025 08:39:00 +0000

Investigating

On osc-fr1, we are currently investigating an incident impacting deployments and application operations (like scale, restart, etc.)

Posted: Mon, 03 Nov 2025 08:28:00 +0000

[osc-fr1] Deployment issues affecting some specific builpacks

» View Event Details | Created Tue, 04 Nov 2025 23:29:00 +0000

Resolved

For the past few hours, some deployments were failing due to timeout errors when calling URLs ending with scalingo.com/scalingo.io. This issue was caused by a configuration change affecting part of our DNS resolution settings and impacted certain buildpacks.

The problem has now been resolved. We are going to conduct a post-incident review with our teams to prevent similar issues in the future and to detect any such incidents as quickly as possible.

Posted: Wed, 05 Nov 2025 01:38:00 +0000

Resolved

Our tests are conclusive, we are closing the incident.

Posted: Wed, 05 Nov 2025 01:22:00 +0000

Update

A fix has been deployed, Our team is performing tests to make sure the service is working as expected.

Posted: Wed, 05 Nov 2025 01:22:00 +0000

Update

The issue has been identified, a workaround is being deployed.

Posted: Tue, 04 Nov 2025 23:51:00 +0000

Investigating

A significant number of deployments using buildpacks related to PHP, Ruby, and Python are resulting in errors. Investigations are underway.

Posted: Tue, 04 Nov 2025 23:29:00 +0000

[osc-secnum-fr1] Service disruption

» View Event Details | Created Thu, 06 Nov 2025 12:34:00 +0000

Resolved

All our indicators show a return to normal in the affected region. We continue to monitor the situation, and our infrastructure provider is conducting a post-incident analysis. We will share more details about the cause of the incident once we have this information.

Posted: Thu, 06 Nov 2025 13:08:00 +0000

Update

Our probes are gradually returning to green, the situation appears to be stabilizing, and we are currently reviewing the platform’s status.

Posted: Thu, 06 Nov 2025 13:06:00 +0000

Update

The issue has been traced back to an incident with our service provider. An incident has been opened on their side. You can follow their incident on their status page: https://status.outscale.com/incidents/mdb95btk72rz

Posted: Thu, 06 Nov 2025 12:57:00 +0000

Investigating

We are experiencing significant disruptions in the osc-secnum-fr1 region. Investigations are underway to identify the issue.

Posted: Thu, 06 Nov 2025 12:34:00 +0000

[osc-fr1] deployments issue and slowdown

» View Event Details | Created Fri, 07 Nov 2025 03:17:00 +0000

Resolved

The maintenance is over on our provider side and we observe that the situation is stable now. The incident is considered as closed on our side. Please contact our customer support if you are still facing an issue

Posted: Fri, 07 Nov 2025 04:01:00 +0000

Update

The incident originates from our infrastructure provider. A network maintenance is causing disruptions on some services (see https://status.outscale.com/incidents/8rwlfdwglcjn). We're monitoring the situation

Posted: Fri, 07 Nov 2025 03:45:00 +0000

Investigating

We’re currently investigating delay affecting deployment operations on osc-fr1 region. One-off and cron tasks are affected

Posted: Fri, 07 Nov 2025 03:17:00 +0000

[osc-fr1] issue with app operations

» View Event Details | Created Fri, 07 Nov 2025 08:04:00 +0000

Resolved

All stuck operations have been processed, we are closing this incident. If you are still facing an issue, please contact our support.

Posted: Fri, 07 Nov 2025 08:27:00 +0000

Update

We identified the root cause and implemented a fix, all stuck operations are being processed

Posted: Fri, 07 Nov 2025 08:16:00 +0000

Investigating

We're investigating an issue preventing some app operations (restart, scale) to run properly

Posted: Fri, 07 Nov 2025 08:04:00 +0000

[osc-fr1] Deployment slower to start

» View Event Details | Created Mon, 10 Nov 2025 19:57:00 +0000

Resolved

The situation is stable since 30 mn. We are closing this incident.

Posted: Mon, 10 Nov 2025 20:49:00 +0000

Update

New deployments were able to start and succeed. Our team is still investigating the situation

Posted: Mon, 10 Nov 2025 20:28:00 +0000

Investigating

We noticed that deployments were slower than usual to start on the osc-fr1 region. One-off and cron tasks are affected too. Our team is investigating

Posted: Mon, 10 Nov 2025 19:57:00 +0000

[osc-fr1] issue with app operations

» View Event Details | Created Sat, 22 Nov 2025 12:54:00 +0000

Resolved

All stuck operations have been processed, we are closing this incident. If you are still facing an issue, please contact our support.

Posted: Sat, 22 Nov 2025 13:33:00 +0000

Update

We identified the root cause and implemented a fix, all stuck operations are being processed

Posted: Sat, 22 Nov 2025 12:58:00 +0000

Investigating

We're investigating an issue preventing some app operations (restart, scale) to run properly

Posted: Sat, 22 Nov 2025 12:54:00 +0000

[osc-fr1] Intermittent access issue on a limited number of apps

» View Event Details | Created Fri, 28 Nov 2025 11:24:00 +0000

Resolved

All affected apps have been handled. We are continuing to investigate to understand the exact origin of the incident, but at this stage there should no longer be any customer impact. If you are still experiencing any issues, please contact our support team.

Posted: Fri, 28 Nov 2025 11:42:00 +0000

Investigating

We identified an issue affecting two application-hosting nodes. The apps with containers running on these nodes may have experienced network access problems (HTTP 504 errors after 60 seconds). We are currently removing the affected nodes from the pool and migrating the containers of the impacted apps.

Posted: Fri, 28 Nov 2025 11:24:00 +0000