[osc-secnum-fr1] Access to publicly accessible database is degraded

» View Event Details | Created Thu, 02 Oct 2025 00:14:00 +0000

Resolved

Access was restored successfully. We are considering the incident as over on our side. Feel free to reach out our support team if you are still experiencing issues.

Posted: Thu, 02 Oct 2025 00:43:00 +0000

Update

The root cause of the incident as been identified as a VM failure on our infrastructure provider side.

Posted: Thu, 02 Oct 2025 00:42:00 +0000

Investigating

Access to applications via the TCP addon or to publicly accessible database is degraded. Our team is investigating

Posted: Thu, 02 Oct 2025 00:14:00 +0000

[osc-fr1] A database hosting node is misbehaving

» View Event Details | Created Sat, 11 Oct 2025 11:50:00 +0000

Resolved

All databases are up and running. The incident is considered as closed on our side. If you are still facing issues, please contact our customer support.

Posted: Sat, 11 Oct 2025 14:09:00 +0000

Update

Almost all databases are up and running. Our operators are handling the last ones and running post incident checks.

Posted: Sat, 11 Oct 2025 12:48:00 +0000

Investigating

One of our database hosting node is misbehaving. Our team has been alerted.

The host is being restarted, We'll then restart all database instances. Databases with a business plan should not have faced any downtime and failover to a secondary instance. Starter plan databases will be reachable again once an operator completes the process. We will keep you updated

Posted: Sat, 11 Oct 2025 11:50:00 +0000

[support] The service used for support at scalingo is not available

» View Event Details | Created Mon, 20 Oct 2025 07:50:00 +0000

Resolved

The incident on our provider side is marked as closed since 23:53.

The in-app chat is now working as expected. We're closing the incident. You should not face issues with this component anymore.

Posted: Tue, 21 Oct 2025 09:21:00 +0000

Update

The in-app chat support is still in degraded mode Our team is still monitoring the situation.

Posted: Mon, 20 Oct 2025 15:53:00 +0000

Update

The in-app chat mechanism is back in degraded mode. If you are still facing issues contacting our support, you can still use the email contact.

Posted: Mon, 20 Oct 2025 10:03:00 +0000

Investigating

Our provider for support related use cases is currently facing an incident. This means that the chat mechanism for opening a ticket is not available at the moment.

If you need to contact our support team, you can use the following email address: [email protected]

Posted: Mon, 20 Oct 2025 07:50:00 +0000

[osc-fr1] A database hosting node is misbehaving

» View Event Details | Created Tue, 21 Oct 2025 16:00:00 +0000

Resolved

All affected databases are now fully operational.

Posted: Tue, 21 Oct 2025 19:21:00 +0000

Update

Fix applied. Our operators are restarting all databases owned by this failed host.

Posted: Tue, 21 Oct 2025 17:20:00 +0000

Update

We’ve identified the root cause. The affected host needs to be restarted once more to fully apply the fix.

Posted: Tue, 21 Oct 2025 16:44:00 +0000

Update

Our operators are always restarting all databases owned by the failed host.

Posted: Tue, 21 Oct 2025 16:41:00 +0000

Update

Almost all databases are restarting. Our operators are handling the last ones and running post incident checks.

Posted: Tue, 21 Oct 2025 16:11:00 +0000

Investigating

One of our database hosting node is misbehaving. Our team has been alerted. The host is being restarted, We'll then restart all database instances. Databases with a business plan should not have faced any downtime and failover to a secondary instance. Starter plan databases will be reachable again once an operator completes the process. We will keep you updated

Posted: Tue, 21 Oct 2025 16:00:00 +0000

[osc-secnum-fr1] Network degradation to access applications

» View Event Details | Created Tue, 21 Oct 2025 16:32:00 +0000

Resolved

All systems are stable, closing the incident. Don't hesitate to reach our support if you experience some difficulties to reach your applications.

Posted: Tue, 21 Oct 2025 16:59:00 +0000

Update

All access are restored. We're observing the situation

Posted: Tue, 21 Oct 2025 16:43:00 +0000

Investigating

Our team has been alerted of network degradation to access to the application hosted on the region osc-secnum-fr1.

We are investigating.

Posted: Tue, 21 Oct 2025 16:32:00 +0000

[osc-fr1] Issue with addon operations

» View Event Details | Created Fri, 24 Oct 2025 08:03:00 +0000

Resolved

All the delayed operations have been processed, this incident is now closed. If you are still facing an issue, please contact our support.

Posted: Fri, 24 Oct 2025 09:12:00 +0000

Update

Delayed operations are now being processed, the situation is improving

Posted: Fri, 24 Oct 2025 09:04:00 +0000

Update

We identified the root cause and are working on resolving the issue

Posted: Fri, 24 Oct 2025 08:28:00 +0000

Investigating

Addon operations (plan change, restart...) are delayed. Our team is investigating. The addon availability is not affected

Posted: Fri, 24 Oct 2025 08:03:00 +0000

[osc-fr1] deployments issues and slowdown

» View Event Details | Created Mon, 27 Oct 2025 14:18:00 +0000

Resolved

Situation is now completely stable for more than 45 minutes, we're closing the incident. If you are still experiencing problems please reach our support team.

Posted: Mon, 27 Oct 2025 16:16:00 +0000

Update

A mitigation has been set in place. New deployments should now work as expected. Our operators are still investigating

Posted: Mon, 27 Oct 2025 14:33:00 +0000

Investigating

We’re currently investigating delay affecting deployment operations on osc-fr1 region.

Posted: Mon, 27 Oct 2025 14:18:00 +0000

[osc-fr1] Planned Network Maintenance - October 30, 2025

» View Event Details | Created Thu, 30 Oct 2025 19:00:00 +0000

Resolved

We haven't observed any issue on our side. We are considering this operation has completed. Please reach our support at [email protected] if you are experiencing issue.

Posted: Thu, 30 Oct 2025 19:39:00 +0000

Update

The operation has been completed. We are now entering a post monitoring phase. Please reach our support at [email protected] if you are experiencing issue.

Posted: Thu, 30 Oct 2025 19:30:00 +0000

Update

We are still carrying the operation. We are at roughly 75% of the overall progress

Posted: Thu, 30 Oct 2025 19:29:00 +0000

Update

We are starting the operation.

Posted: Thu, 30 Oct 2025 19:00:00 +0000

Scheduled

Scheduled time: October 30, 2025, from 20:00 CET to 22:00 CET

Details: A planned network maintenance will take place in the osc-fr1 region on October 30, from 20:00 CET to 22:00 CET. This operation is part of our ongoing efforts to strengthen our front-end stack and modernize our architecture, ensuring improved reliability and scalability of the platform.

During this time, external network connections to applications may experience brief disruptions of up to one minute.

Impact:

• Temporary network degradation (up to one minute) may affect access to apps from the internet.
• Internal connectivity, including app-to-database communication, will remain unaffected.

Recommendation: To ensure your applications remain reachable during the operation, please verify that your custom domains point to Scalingo’s domain names (using ALIAS, ANAME, or CNAME records) rather than directly to IP addresses. You can find detailed guidance in our documentation: https://doc.scalingo.com/platform/app/domain#root-domain

If you have any questions, please reach our support team at [email protected] or through the in-app chat.

Sincerely, Scalingo

Posted: Thu, 30 Oct 2025 19:00:00 +0000