» Published on Mon, 20 Oct 2025 07:50:00 +0000

• Resolved

  The incident on our provider side is marked as closed since 23:53.

  The in-app chat is now working as expected. We're closing the incident. You should not face issues with this component anymore.

  » Updated Tue, 21 Oct 2025 09:21:00 +0000

• Update

  The in-app chat support is still in degraded mode Our team is still monitoring the situation.

  » Updated Mon, 20 Oct 2025 15:53:00 +0000

• Update

  The in-app chat mechanism is back in degraded mode. If you are still facing issues contacting our support, you can still use the email contact.

  » Updated Mon, 20 Oct 2025 10:03:00 +0000

• Investigating

  Our provider for support related use cases is currently facing an incident. This means that the chat mechanism for opening a ticket is not available at the moment.

  If you need to contact our support team, you can use the following email address: [email protected]

  » Updated Mon, 20 Oct 2025 07:50:00 +0000