» View Event Details | Created
Resolved
All health checks are green, we are considering the incident as resolved.
Update
Affected databases have been restarted, we are now conducting some post incident checks.
Update
Affected databases are being restarted.
Investigating
We have detected that a node hosting databases is currently unreachable. Our team is actively working to resolve the issue.
» View Event Details | Created
Update
Our infrastructure provider has posted details about this incident on its status page: https://status.outscale.com/incidents/563qkrxthv0z
Resolved
The checks we've just completed confirm that the platform is fully operational. We are currently waiting for our infrastructure provider to share more information about the root cause of the incident. We will communicate further details as soon as we receive them.
If you are still experiencing any issues, please contact our support team.
Update
We’re seeing a return to normal. Post-incident checks are in progress to verify the integrity of the platform.
Update
The issue is still ongoing. We are in contact with our infrastructure provider and awaiting further updates from their side.
Update
The issue is still ongoing. We are in contact with our infrastructure provider and awaiting further updates from their side.
From what we know: their problem is located at the public network connectivity, multiple Availability Zones (AZs/datacenters) are impacted, internal infrastructures running the Scalingo platform and your apps and databases are up and running but the connectivity to reach them in term of latency and bandwidth is heavily reduced.
We are monitoring closely the situation, no ETA has been provided yet, we will provide more information as soon as we have them.
Update
The issue is still ongoing.
Update
The issue is still ongoing.
Update
The issue is still ongoing. We are in contact with our infrastructure provider and awaiting further updates from their side.
Update
The issue is still ongoing. We are in contact with our infrastructure provider and awaiting further updates from their side.
Update
Our infrastructure provider has published an incident on their status page: https://status.outscale.com/incidents/563qkrxthv0z
Update
We have escalated the issue to our infrastructure provider.
Investigating
A network problem is occurring in the osc-fr1 region. The problem is currently under investigation to identify the root cause and assess the impact.
» View Event Details | Created
Resolved
Situation is considered stable now, closing the incident.
If you experience anything unexpected, please come to our support.
Update
Some scaling operations are still impacted, our team monitoring situation
Update
A workaround for deployments has been setup. Applications are being deployed again.
Investigating
In our region osc-secnum-fr1, our probes have raised an alert concerning the storage backend of the application deployment artifacts.
Impacts:
» View Event Details | Created
Resolved
Metrics are back on track, incident is considered over. If you experience an issue with metrics through the Dashboard or the API, please contact our support.
In Progress
Metrics are currently unavailable on the dashboard and through our API. Our team is working on fixing the situation.
» View Event Details | Created
Resolved
Metrics are back on track, incident is considered over. If you experience an issue with metrics through the Dashboard or the API, please contact our support.
Investigating
Metrics are currently unavailable on the dashboard and through our API. Our team is working on fixing the situation.
