» Published on Mon, 07 Apr 2025 14:07:00 +0000

• Resolved

  The checks we've just completed confirm that the platform is fully operational. We are currently waiting for our infrastructure provider to share more information about the root cause of the incident. We will communicate further details as soon as we receive them.

  If you are still experiencing any issues, please contact our support team.

  » Updated Mon, 07 Apr 2025 20:38:00 +0000

• Update

  We’re seeing a return to normal. Post-incident checks are in progress to verify the integrity of the platform.

  » Updated Mon, 07 Apr 2025 19:55:00 +0000

• Update

  The issue is still ongoing. We are in contact with our infrastructure provider and awaiting further updates from their side.

  » Updated Mon, 07 Apr 2025 19:09:00 +0000

• Update

  The issue is still ongoing. We are in contact with our infrastructure provider and awaiting further updates from their side.

  From what we know: their problem is located at the public network connectivity, multiple Availability Zones (AZs/datacenters) are impacted, internal infrastructures running the Scalingo platform and your apps and databases are up and running but the connectivity to reach them in term of latency and bandwidth is heavily reduced.

  We are monitoring closely the situation, no ETA has been provided yet, we will provide more information as soon as we have them.

  » Updated Mon, 07 Apr 2025 17:22:00 +0000

• Update

  The issue is still ongoing.

  » Updated Mon, 07 Apr 2025 16:32:00 +0000

• Update

  The issue is still ongoing.

  » Updated Mon, 07 Apr 2025 15:54:00 +0000

• Update

  The issue is still ongoing. We are in contact with our infrastructure provider and awaiting further updates from their side.

  » Updated Mon, 07 Apr 2025 15:19:00 +0000

• Update

  The issue is still ongoing. We are in contact with our infrastructure provider and awaiting further updates from their side.

  » Updated Mon, 07 Apr 2025 14:51:00 +0000

• Update

  Our infrastructure provider has published an incident on their status page: https://status.outscale.com/incidents/563qkrxthv0z

  » Updated Mon, 07 Apr 2025 14:28:00 +0000

• Update

  We have escalated the issue to our infrastructure provider.

  » Updated Mon, 07 Apr 2025 14:23:00 +0000

• Investigating

  A network problem is occurring in the osc-fr1 region. The problem is currently under investigation to identify the root cause and assess the impact.

  » Updated Mon, 07 Apr 2025 14:07:00 +0000