Connection problems with some MySQL databases

» View Event Details | Created Fri, 07 Feb 2025 16:07:00 +0000

Resolved

all databases are now reachable, if you still encounter problems please contact our support. Investigations are underway to identify the root cause.

Posted: Fri, 07 Feb 2025 16:37:00 +0000

Update

Databases on osc-secnum-fr1 region are now available again, please don't hesitate to contact our support if you still have a problem. Work continues on the osc-fr1 region, with around a dozen databases still unreachable at this stage.

Posted: Fri, 07 Feb 2025 16:20:00 +0000

Investigating

We have identified connection issues with certain MySQL databases hosted in the two regions osc-fr1 and osc-secnum-fr1. Our teams are currently working to resolve the situation.

Posted: Fri, 07 Feb 2025 16:07:00 +0000

[osc-fr1] issue with the deployment or operation of scaling up

» View Event Details | Created Tue, 25 Feb 2025 07:00:00 +0000

Resolved

The situation is stabilized, we are closing this incident. If you are still facing issues, please contact our support.

Posted: Tue, 25 Feb 2025 07:54:00 +0000

Update

A fix has been implemented, we are monitoring the situation

Posted: Tue, 25 Feb 2025 07:12:00 +0000

Investigating

Some deployments or scale-up operations may be affected by errors, our team is investigating

Posted: Tue, 25 Feb 2025 07:00:00 +0000

[osc-fr1] Issue with deployments

» View Event Details | Created Tue, 25 Feb 2025 14:28:00 +0000

Resolved

The situation is now stable, we are closing this incident. If you are still facing issues, please contact our support.

Posted: Tue, 25 Feb 2025 16:25:00 +0000

Update

The situation is stabilizing. Some deployments may still take longer than usual to finish

Posted: Tue, 25 Feb 2025 15:55:00 +0000

Update

We have identified the root cause and are working on a fix.

Posted: Tue, 25 Feb 2025 15:12:00 +0000

Investigating

Our team has been notified of an elevated rate of errors during deployments, we are investigating

Posted: Tue, 25 Feb 2025 14:28:00 +0000

[global] Chat Support in degraded mode

» View Event Details | Created Tue, 25 Feb 2025 15:15:00 +0000

Resolved

The incident is closed on our provider side and we noticed improvements.

The situation seems to be back to normal

Posted: Tue, 25 Feb 2025 15:50:00 +0000

Investigating

Our support system provider declared an incident on their side that impacts the conversations managed by our support operators. This mean that some requests may take longer to be handled than usual.

We'll let you know once the situation evolves

Posted: Tue, 25 Feb 2025 15:15:00 +0000

Issue with GitLab integration

» View Event Details | Created Wed, 26 Feb 2025 16:10:00 +0000

Resolved

The incident is now considered closed. If you are still experiencing problems, please contact our support team

Posted: Thu, 27 Feb 2025 09:57:00 +0000

Update

Incident is still ongoing, investigations are in progress.

Posted: Thu, 27 Feb 2025 09:12:00 +0000

Update

If you are affected by this issue, we remind you that it is possible to deploy your project using Git with the method described in our documentation: https://doc.scalingo.com/platform/deployment/deploy-with-git

Posted: Wed, 26 Feb 2025 16:20:00 +0000

Update

Clients of the osc-secnum-fr1 region might be impacted as well.

Posted: Wed, 26 Feb 2025 16:19:00 +0000

Investigating

Clients are reporting issues with GitLab integration on the osc-fr1 region. These issues include, for example, the inability to list branches during a manual deployment. Investigations are ongoing.

Posted: Wed, 26 Feb 2025 16:10:00 +0000