[osc-fr1] Network issue

» View Event Details | Created Thu, 12 Dec 2024 14:00:00 +0000

Resolved

The situation is stable now, we are closing the incident. If you still have an issue, please contact our support team.

Posted: Thu, 12 Dec 2024 16:11:00 +0000

Update

The situation appears to have been stabilizing for about 10 minutes. Our infrastructure provider has confirmed experiencing network transit issues. We are continuing to monitor the situation closely

Posted: Thu, 12 Dec 2024 15:52:00 +0000

Update

We have identified that at least one of our public IPs (5.104.101.30) was potentially affected by peering issues. We have removed this IP from our pool and are in contact with our infrastructure provider to gather more information.

Posted: Thu, 12 Dec 2024 15:06:00 +0000

Update

We are currently experiencing intermittent network issues affecting connection establishment to our platform. Not all customers are impacted. The issue may be related to network peering. Our teams are actively investigating to identify and resolve the problem.

Posted: Thu, 12 Dec 2024 15:04:00 +0000

Investigating

We detected that our Homepage is intermittently unreachable. Our team are currently investigating.

Posted: Thu, 12 Dec 2024 14:00:00 +0000

[osc-secnum-fr1] Applications are currently not reachable

» View Event Details | Created Sat, 14 Dec 2024 22:20:00 +0000

Resolved

The situation has been stable for more than 30 minutes.

The root cause identified seems to be related to misbehaving storage. We are in contact with our infrastructure provider regarding this issue.

The incident is considered as closed on our side

We will keep you updated.

Posted: Sat, 14 Dec 2024 22:59:00 +0000

Update

The situation improved but our operators are still monitoring it and investigating the issue.

We will keep you updated.

Posted: Sat, 14 Dec 2024 22:42:00 +0000

Investigating

Our monitoring system detected that the network access to applications is interrupted, leading to timeouts upon requests.

Our operators are currently investigating the issue.

We will keep you updated

Posted: Sat, 14 Dec 2024 22:20:00 +0000

[osc-fr1] An application hosting node is misbehaving

» View Event Details | Created Mon, 16 Dec 2024 20:50:00 +0000

Resolved

The issue has been resolved, please contact our support if your application is still having issues

Posted: Mon, 16 Dec 2024 22:07:00 +0000

Update

The root cause has been identified and we are working on resolving the issue

Posted: Mon, 16 Dec 2024 21:08:00 +0000

Investigating

One of our application hosting node is misbehaving. Some applications scaled with only 1 container may see degraded performance

Posted: Mon, 16 Dec 2024 20:50:00 +0000

Delay in emails delivery

» View Event Details | Created Fri, 27 Dec 2024 10:26:00 +0000

Resolved

The situation is improving and our email provider closed their own incident, we are considering the incident over

Posted: Fri, 27 Dec 2024 10:38:00 +0000

Investigating

An incident with our email provider is causing delays in email deliveries. You can follow the situation here: https://status.brevo.com/pages/incident/586a5ae632dde2fc5b0013c1/676e7bb625575e0543a3d7bf

Posted: Fri, 27 Dec 2024 10:26:00 +0000