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December 2023

[osc-fr1] Network access to hosted applications is unstable

» View Event Details | Created Fri, 01 Dec 2023 09:29:00 +0000

Resolved

We consider this incident closed. Please contact the support if you still have problem reaching your applications on the osc-fr1 region.


Posted: Fri, 01 Dec 2023 11:07:00 +0000

Update

Situation is stable since 09:48 UTC. Our team is in contact with the infrastructure provider to investigate the root cause of this issue.


Posted: Fri, 01 Dec 2023 10:28:00 +0000

Update

The situation is more stable. Our team keeps investigating the situation.


Posted: Fri, 01 Dec 2023 09:50:00 +0000

Investigating

Our team is investigating an issue with the network access to hosted applications. We will update this ticket as soon as we have more information.


Posted: Fri, 01 Dec 2023 09:29:00 +0000

[osc-fr1] Database node is mis-behaving

» View Event Details | Created Thu, 07 Dec 2023 00:37:00 +0000

Resolved

All databases have been restarted. If you still have issues, please contact our support.


Posted: Thu, 07 Dec 2023 02:02:00 +0000

Update

Most of the databases have been restarted, and we're taking care of the remaining ones.


Posted: Thu, 07 Dec 2023 01:06:00 +0000

Update

The node has been restarted, the databases are being rebooted.


Posted: Thu, 07 Dec 2023 00:52:00 +0000

Investigating

One of our database instance nodes is misbehaving. Our team has been alerted.


Posted: Thu, 07 Dec 2023 00:37:00 +0000

[osc-fr1] Network performance issue

» View Event Details | Created Mon, 11 Dec 2023 13:40:00 +0000

Resolved

The situation is back to normal since 14:51 (UTC+1). If you are still encountering disruptions, please contact our support team.


Posted: Mon, 11 Dec 2023 14:02:00 +0000

Investigating

A network problem is currently in progress, and access to your applications and databases may be affected. Our teams have been alerted, and we are currently working to restore service.


Posted: Mon, 11 Dec 2023 13:40:00 +0000

[osc-fr1] Databases hosting node crashed

» View Event Details | Created Thu, 14 Dec 2023 17:04:00 +0000

Resolved

All checks are green. If you still have issue please contact our support.


Posted: Thu, 14 Dec 2023 18:12:00 +0000

Update

All databases are up and running. We are entering post incident checks.


Posted: Thu, 14 Dec 2023 18:01:00 +0000

Update

Half of the databases hosted on that node have been restarted. The other one are still currently rebooting.


Posted: Thu, 14 Dec 2023 17:51:00 +0000

Update

The node has been restarted, the databases are being restarted.


Posted: Thu, 14 Dec 2023 17:39:00 +0000

Investigating

One of our databases node crashed. Our team has been alerted.


Posted: Thu, 14 Dec 2023 17:04:00 +0000

[osc-fr1] Database node is mis-behaving

» View Event Details | Created Tue, 19 Dec 2023 15:29:00 +0000

Resolved

All checks are now green on our side. If you still have issues, please contact our support.


Posted: Tue, 19 Dec 2023 16:03:00 +0000

Update

All databases have been restarted. We are running post incident checks.


Posted: Tue, 19 Dec 2023 15:40:00 +0000

Update

The impacted node has been restarted. Databases are currently restarting.


Posted: Tue, 19 Dec 2023 15:40:00 +0000

Investigating

One of our database instance node is misbehaving. Our team has been alerted.


Posted: Tue, 19 Dec 2023 15:29:00 +0000

[osc-fr1] One-Off are failing

» View Event Details | Created Thu, 21 Dec 2023 11:21:00 +0000

Resolved

The incident is now resolved. The situation is back to normal.


Posted: Thu, 21 Dec 2023 11:31:00 +0000

Update

The root cause has been found.

We are deploying a fix. The situation should stabilize in the next minutes.


Posted: Thu, 21 Dec 2023 11:30:00 +0000

Investigating

Connection to attached one-off is unstable. Many one-off are cut and fails with the error: "Connection timed out due to inactivity, one-off aborted." even if there was activity during the last mintues.

Our operators have been notified. We are currently taking a look at it.


Posted: Thu, 21 Dec 2023 11:21:00 +0000

[osc-fr1] Database node is mis-behaving

» View Event Details | Created Wed, 27 Dec 2023 16:59:00 +0000

Resolved

All databases are back up and running. If you still have issues please contact our support.


Posted: Wed, 27 Dec 2023 17:21:00 +0000

Update

Databases are restarting on the impacted node.


Posted: Wed, 27 Dec 2023 17:11:00 +0000

Investigating

One of our database instance node is misbehaving. Our team has been alerted.


Posted: Wed, 27 Dec 2023 16:59:00 +0000

[osc-fr1] 2 Database nodes are mis-behaving

» View Event Details | Created Thu, 28 Dec 2023 09:53:00 +0000

Resolved

Incident is now considered as over, if you are still encountering issues please contact our support.


Posted: Thu, 28 Dec 2023 10:58:00 +0000

Update

All databases are back up and running on the second node. We are running the post incident check list.


Posted: Thu, 28 Dec 2023 10:37:00 +0000

Update

Databases are restarting on the second node.


Posted: Thu, 28 Dec 2023 10:12:00 +0000

Update

All databases are back up and running on the first node.


Posted: Thu, 28 Dec 2023 10:10:00 +0000

Update

Databases are restarting on the first node.


Posted: Thu, 28 Dec 2023 10:10:00 +0000

Investigating

Two of our database instance nodes are misbehaving. Our team has been alerted.


Posted: Thu, 28 Dec 2023 09:53:00 +0000

[osc-fr1] Planned network maintenance on December 28th

» View Event Details | Created Thu, 28 Dec 2023 19:00:00 +0000

Update

Following this maintenance operation: If you are experiencing HTTP 502 errors, please restart your application. Depending on your configuration, you may be using some internal IP addresses that were replaced last night. Restarting your application will force a DNS resolution and therefore allow you to use the new IPs.


Posted: Fri, 29 Dec 2023 15:55:00 +0000

Resolved

Maintenance is now considered as completed. Don't hesitate to contact us on support if you notice any problems.


Posted: Thu, 28 Dec 2023 20:11:00 +0000

Update

The last public IP address 109.232.233.130 has been processed, we are now performing post-operation checks.


Posted: Thu, 28 Dec 2023 19:53:00 +0000

Update

The public IP address 148.253.75.120 has been processed, there are one last public IPs to be addressed.


Posted: Thu, 28 Dec 2023 19:49:00 +0000

Update

Public IP address 109.232.236.90 has been processed, 2 remaining public IPs need to be addressed.


Posted: Thu, 28 Dec 2023 19:39:00 +0000

Update

The operation was successfully executed on the public IP address 5.104.101.30. There are 3 remaining public IP addresses to be processed.


Posted: Thu, 28 Dec 2023 19:38:00 +0000

Update

The first stage of the operation has just been completed. The second part of the operation is now underway, we'll be working on each of our public IP addresses successively, possibly causing some network disruption (packet loss, slower performance).


Posted: Thu, 28 Dec 2023 19:23:00 +0000

Update

The maintenance operation has started. We will keep you informed of the progress of the operation on our status page: https://scalingostatus.com/details/2fec4cb908174


Posted: Thu, 28 Dec 2023 19:01:00 +0000

Scheduled

A planned maintenance will take place on the osc-fr1 region. On the 28th of December from 20:00 CET to 22:00 CET. During this maintenance, the network access to the region will be degraded.

You can follow the maintenance process through our status page: https://scalingostatus.com

Impact:

  • Web containers of applications will have degraded performance/availability for a few minutes
  • Our APIs will have degraded performances/availability for a few minutes
  • No impact on applications using the TCP Addon
  • No impact on Databases

If you have any question, do not hesitate to reach us through the in-app support.


Posted: Thu, 28 Dec 2023 19:00:00 +0000

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