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April 2023

[osc-fr1] A database node is detected as down

» View Event Details | Created Mon, 03 Apr 2023 10:54:00 +0000

Resolved

All checks are green. All databases are back up and running. If you still face an issue with your database please contact the support.


Posted: Mon, 03 Apr 2023 12:09:00 +0000

Update

The server restarted, databases are restarting


Posted: Mon, 03 Apr 2023 11:43:00 +0000

Update

The server needs to be rebooted. All databases will automatically be updated when the server reboots.


Posted: Mon, 03 Apr 2023 11:13:00 +0000

Investigating

One of our database node is detected as down. Our team is having a look at it.

Databases using a business plan saw a failover. Databases using a starter plan are unreachable until the hosting node is back up.


Posted: Mon, 03 Apr 2023 10:54:00 +0000

[osc-secnum-fr1] Deployments are impossible on this region

» View Event Details | Created Tue, 04 Apr 2023 07:30:00 +0000

Resolved

The incident is now resolved.

If you still experience issues. Please contact our support.


Posted: Tue, 04 Apr 2023 10:20:00 +0000

Update

Deployments are working again. Some operations like scale/restart/one-off are still impacted.


Posted: Tue, 04 Apr 2023 09:00:00 +0000

Update

The issue has been traced back to the object storage. Our provider team has opened an incident on their side: https://status.outscale.com/incidents/j4xzgdk39msr


Posted: Tue, 04 Apr 2023 08:38:00 +0000

Investigating

Our team is investigating an issue with the Docker registry used for deployments image on osc-secnum-fr1. Deployments currently fail on this region.


Posted: Tue, 04 Apr 2023 07:30:00 +0000

[osc-secnum-fr1] A databases hosting node suffers a high load

» View Event Details | Created Tue, 04 Apr 2023 15:08:00 +0000

Resolved

From 17:08 to 17:24 CEST, a databases hosting node suffered a high load.

Databases using a business plan saw a failover. Databases using a starter plan had a hard time connecting to their databases during this period.


Posted: Tue, 04 Apr 2023 15:08:00 +0000

[osc-fr1] New databases can't be created

» View Event Details | Created Tue, 11 Apr 2023 15:42:00 +0000

Resolved

All checks are green on our side. All databases are back up and running. If you still face an issue with your database or to provision a database, please contact the support.


Posted: Tue, 11 Apr 2023 16:33:00 +0000

Update

The databases that were in a provisioning state from this afternoon have now all started.

Concerning the database node, this node has restarted, we are now restarting the databases hosted on it


Posted: Tue, 11 Apr 2023 16:19:00 +0000

Update

We also noticed that one database node is suffering from a high average load, we will restart this database node. Databases using a business plan saw a failover. Databases using a starter plan are unreachable until the hosting node is back up.


Posted: Tue, 11 Apr 2023 15:47:00 +0000

Investigating

We have noticed that it is not possible to start new databases on the osc-fr1 region. We are currently investigating the situation.


Posted: Tue, 11 Apr 2023 15:42:00 +0000

[osc-fr1] A database node is mis-behaving

» View Event Details | Created Tue, 25 Apr 2023 00:40:00 +0000

Resolved

All checks are green. The all databases are back up and running. If you're still having issue with your database please contact the support.


Posted: Tue, 25 Apr 2023 01:35:00 +0000

In Progress

All databases have been restarted, we are executing post incident checks.


Posted: Tue, 25 Apr 2023 01:10:00 +0000

Update

The impacted node is now up, we are restarting databases on that node.


Posted: Tue, 25 Apr 2023 00:50:00 +0000

Investigating

A database node is mis-behaving on osc-fr1. We are currently looking into it.


Posted: Tue, 25 Apr 2023 00:40:00 +0000

[osc-fr1] Database node is misbehaving

» View Event Details | Created Tue, 25 Apr 2023 15:28:00 +0000

Resolved

All databases are up and running. We will close the incident. If you still have issues. Please contact our support.


Posted: Tue, 25 Apr 2023 16:04:00 +0000

Update

All databases were restarted. We are entering post incident checks.


Posted: Tue, 25 Apr 2023 16:03:00 +0000

Update

Databases are restarting on the impacted node.


Posted: Tue, 25 Apr 2023 15:46:00 +0000

Investigating

One of our database instance node is mis-behaving. Our team has been alerted.


Posted: Tue, 25 Apr 2023 15:28:00 +0000

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