[osc-fr1] A database node is misbehaving

» View Event Details | Created Mon, 01 Dec 2025 09:51:00 +0000

Resolved

We now consider the incident closed. If you notice any further issues, please contact support.

Posted: Mon, 01 Dec 2025 10:51:00 +0000

Update

All affected databases have been restarted. There are two databases left that we are currently managing manually.

Posted: Mon, 01 Dec 2025 10:33:00 +0000

Update

The affected node has been restarted. We are now restarting the databases hosted on this node.

Posted: Mon, 01 Dec 2025 10:33:00 +0000

Investigating

A database node is misbehaving, a disk access issue requires a reboot. For clients hosted on this node using a Business plan, there will be no impact aside from a failover. For clients on the Starter plan, a downtime of approximately 20 minutes should be expected.

Posted: Mon, 01 Dec 2025 09:51:00 +0000

[osc-fr1] Incident on the database API

» View Event Details | Created Mon, 01 Dec 2025 11:36:00 +0000

Resolved

The situation has been resolved. If you still notice any issues, please contact support.

Posted: Mon, 01 Dec 2025 14:02:00 +0000

Update

The incident is still in progress, we are still investigating.

Posted: Mon, 01 Dec 2025 14:01:00 +0000

Update

The incident is still in progress, we are still investigating.

Posted: Mon, 01 Dec 2025 13:04:00 +0000

Investigating

Disruptions are currently affecting the database API. Existing databases are not impacted in terms of availability. Provisioning of new databases or operations involving updates/plan changes may be affected.

Posted: Mon, 01 Dec 2025 11:36:00 +0000

[osc-fr1] A database node is misbehaving

» View Event Details | Created Mon, 08 Dec 2025 10:22:00 +0000

Resolved

We identified an XFS-related issue on a storage volume, and actions are being taken to ensure that this problem does not occur again. We now consider the incident closed. If you notice any further issues, please contact support.

Posted: Mon, 08 Dec 2025 10:51:00 +0000

Update

The affected node has been restarted. We are now restarting the databases hosted on this node.

Posted: Mon, 08 Dec 2025 10:47:00 +0000

Investigating

A database node is misbehaving, a disk access issue requires a reboot. For clients hosted on this node using a Business plan, there will be no impact aside from a failover. For clients on the Starter plan, a downtime of approximately 20 minutes should be expected.

Posted: Mon, 08 Dec 2025 10:22:00 +0000

[osc-fr1] Disruptions accessing external third-party services

» View Event Details | Created Mon, 15 Dec 2025 09:09:00 +0000

Resolved

We are closing the incident at this stage. If you continue to experience difficulties, please contact our support team.

Posted: Mon, 15 Dec 2025 15:18:00 +0000

Investigating

Several customers are reporting difficulties accessing third-party services hosted outside of Scalingo. We are currently deploying a workaround. If you are affected by this issue, please contact our support team and provide the IP address of the endpoint you are trying to reach.

Posted: Mon, 15 Dec 2025 09:09:00 +0000

[osc-fr1] A node is misbehaving

» View Event Details | Created Tue, 23 Dec 2025 15:23:00 +0000

Resolved

All containers were migrated. Please reach our support team at [email protected] if you are still experiencing issues.

Posted: Tue, 23 Dec 2025 15:33:00 +0000

Investigating

One of our hosting node is misbehaving. Containers running on that node have been migrated to other nodes.

Posted: Tue, 23 Dec 2025 15:23:00 +0000