[osc-fr1] deployments issues and slowdown

» View Event Details | Created Fri, 01 Aug 2025 07:59:00 +0000

Resolved

We identified a root cause,

As the situation has been stable for an hour, we're closing the incident

Posted: Fri, 01 Aug 2025 09:31:00 +0000

Update

A mitigation has been set in place. New deployments should now work as expected. Our operators are still investigating

Posted: Fri, 01 Aug 2025 08:05:00 +0000

Investigating

We’re currently investigating delay affecting deployment operations on osc-fr1 region.

Posted: Fri, 01 Aug 2025 07:59:00 +0000

[osc-fr1] Access to the region is degraded

» View Event Details | Created Sat, 02 Aug 2025 17:55:00 +0000

Post-Mortem

The postmortem has been published: https://doc.scalingo.com/security/postmortems/spm-2025-003 Don't hesitate to reach the support if you have any additional questions.

Posted: Fri, 08 Aug 2025 15:59:00 +0000

Update

A DDoS attack was the cause of this incident. Our investigations are ongoing, and a postmortem report will be released in the coming days.

Posted: Mon, 04 Aug 2025 12:36:00 +0000

Resolved

Access to the osc-fr1 region is stable since half an hour. We are considering the incident as over. Fell free to reach out our support if you are still experiencing issues.

Posted: Sat, 02 Aug 2025 18:42:00 +0000

Update

Applications and databases hosted on the osc-fr1 are accessible, as well as the API and the dashboard. Our team is still working on the issue

Posted: Sat, 02 Aug 2025 18:21:00 +0000

Update

Access to the osc-fr1 region has improved. Our team is still working on the issue

Posted: Sat, 02 Aug 2025 18:03:00 +0000

Update

Access to applications and databases on the osc-secnum-fr1 looks fine. We are still investigating the issue affecting application and databases on osc-fr1.

Posted: Sat, 02 Aug 2025 18:02:00 +0000

Investigating

Access to the osc-fr1 and osc-secnum-fr1 are degraded, our team is investigating the issue.

Posted: Sat, 02 Aug 2025 17:55:00 +0000

[osc-secnum-fr1] Application metrics not available

» View Event Details | Created Sun, 03 Aug 2025 23:22:00 +0000

Resolved

Application metrics are back, including the metrics generated during the outage. The incident is closed on our side. You can reach our support if you are still experiencing issues.

Posted: Sun, 03 Aug 2025 23:37:00 +0000

Investigating

Metrics from applications hosted on the osc-secnum-fr1 region are not available. Our team is investigating

Posted: Sun, 03 Aug 2025 23:22:00 +0000

[osc-secnum-fr1] Application metrics not available

» View Event Details | Created Tue, 05 Aug 2025 05:12:00 +0000

Resolved

The situation has been stable for the last 10 minutes, is incident is considered closed on our side

Posted: Tue, 05 Aug 2025 05:47:00 +0000

Update

Application metrics are back, including the metrics generated during the outage.

Our operators are still monitoring if the situations remains stable before closing the incident

Posted: Tue, 05 Aug 2025 05:38:00 +0000

Investigating

Metrics from applications hosted on the osc-secnum-fr1 region are not available. Our team is investigating

Posted: Tue, 05 Aug 2025 05:12:00 +0000

[osc-fr1/osc-secnum-fr1] Incident affecting deployments

» View Event Details | Created Wed, 06 Aug 2025 12:43:00 +0000

Resolved

A fix has been deployed and deployments are working as expected again. If you are still experiencing problems, please contact our support team.

Posted: Wed, 06 Aug 2025 13:00:00 +0000

Update

The root cause has been identified, a fix is currently being deployed

Posted: Wed, 06 Aug 2025 12:50:00 +0000

Investigating

Some deployments are currently blocked. Our teams are actively investigating the issue

Posted: Wed, 06 Aug 2025 12:43:00 +0000

[osc-fr1] Database creation and operations on it are stuck

» View Event Details | Created Thu, 28 Aug 2025 13:06:00 +0000

Resolved

We fixed it. Databases are now provisioned properly and operations can now run again on databases. Incident is now considered as closed. If you still have an issues, please contact our Support team

Posted: Thu, 28 Aug 2025 13:34:00 +0000

In Progress

We found the root cause and we are currently taking actions to resolve this. Databases provisioning and other operations are still slow for now.

Posted: Thu, 28 Aug 2025 13:22:00 +0000

Investigating

On the osc-fr1 region, it is currently not possible to provision new databases; change plans/versions and other operations on databases. We're investigating

Posted: Thu, 28 Aug 2025 13:06:00 +0000