[osc-fr1] Database Provisioning Delays

» View Event Details | Created Mon, 06 Jan 2025 14:24:00 +0000

Resolved

the incident is now considered over, if you still encounter problems please contact our support.

Posted: Mon, 06 Jan 2025 15:42:00 +0000

Update

the databases affected have all been started, we are carrying out some checks.

Posted: Mon, 06 Jan 2025 14:52:00 +0000

Update

The problem has been identified and we are in the process of provisioning the affected databases.

Posted: Mon, 06 Jan 2025 14:51:00 +0000

Investigating

We have noticed that some databases are being blocked in the provisioning stage. Existing databases are not affected. We are currently investigating

Posted: Mon, 06 Jan 2025 14:24:00 +0000

[Support] Issues with email support

» View Event Details | Created Fri, 10 Jan 2025 10:26:00 +0000

Resolved

The issue has been resolved. The support email is now fully operational.

Posted: Fri, 10 Jan 2025 13:14:00 +0000

Investigating

We have issue with our email support. If you need any assistance please use our in-app support.

Posted: Fri, 10 Jan 2025 10:26:00 +0000

[osc-fr1] Issue with logs

» View Event Details | Created Thu, 16 Jan 2025 14:31:00 +0000

Resolved

The situation is improving, we are closing the incident. If you are still facing issues, please contact our support

Posted: Thu, 16 Jan 2025 16:34:00 +0000

Update

A fix has been implemented, we are monitoring the situation

Posted: Thu, 16 Jan 2025 16:04:00 +0000

Update

Our team is still working on fixing the issue

Posted: Thu, 16 Jan 2025 15:40:00 +0000

Investigating

Some applications may be seeing a degradation in log delivery, our team is investigating the issue

Posted: Thu, 16 Jan 2025 14:31:00 +0000

[osc-fr1] Issue with logs

» View Event Details | Created Mon, 20 Jan 2025 15:12:00 +0000

Resolved

The situation is now stable, we are closing the incident. If you are still facing an issue, please contact our support

Posted: Mon, 20 Jan 2025 16:30:00 +0000

Update

Logs that were delayed are being processed, our team is still monitoring the situation

Posted: Mon, 20 Jan 2025 16:16:00 +0000

Update

The root cause has been identified, our team is implementing a fix

Posted: Mon, 20 Jan 2025 15:43:00 +0000

Investigating

Some applications may be seeing a degradation in log delivery, our team is working on the issue

Posted: Mon, 20 Jan 2025 15:12:00 +0000

[osc-secnum-fr1] Log Processing Delays

» View Event Details | Created Thu, 23 Jan 2025 10:36:00 +0000

Resolved

An incident occurred between 10:56 and 11:20 which may have led to a delay in processing logs and sending logs drain. Incident is now over.

Posted: Thu, 23 Jan 2025 10:36:00 +0000

[osc-fr1] Database Provisioning Delays

» View Event Details | Created Thu, 23 Jan 2025 16:03:00 +0000

Resolved

The databases affected have all been started, the incident is now considered over, if you still encounter problems please contact our support.

Posted: Thu, 23 Jan 2025 16:18:00 +0000

Investigating

We have noticed that some databases are being blocked in the provisioning stage. Existing databases are not affected. We are implementing a fix

Posted: Thu, 23 Jan 2025 16:03:00 +0000

[osc-fr1] issue with the deployment or operation of scaling up

» View Event Details | Created Thu, 23 Jan 2025 22:41:00 +0000

Resolved

Situation is stabilized, closing the incident.

Posted: Fri, 24 Jan 2025 00:47:00 +0000

Update

Disk performance is getting back to normal, we're observing the situation, all feature are working as expected

Posted: Fri, 24 Jan 2025 00:47:00 +0000

Update

All operations are working again, some application may experience slowdown if they are using their local disk to read/write files.

Posted: Fri, 24 Jan 2025 00:17:00 +0000

Update

The cause is confirmed, our team is working on restoring tthe service

Posted: Fri, 24 Jan 2025 00:07:00 +0000

Update

The root cause seems related to multiple disks in the infrastructure being slower than expected. We are in contact with our infrastructure provider.

Posted: Thu, 23 Jan 2025 23:34:00 +0000

Investigating

Some deployments or scale-up operations may be affected by errors, investigations are underway.

Posted: Thu, 23 Jan 2025 22:41:00 +0000