[osc-secnum-fr1/osc-fr1] Network disruptions

» View Event Details | Created Mon, 13 May 2024 11:42:00 +0000

Resolved

The incident has been resolved. If you continue to encounter issues, please reach out to our support team. We will provide more information about this incident once we have received a detailed update from our infrastructure provider.

Posted: Mon, 13 May 2024 14:43:00 +0000

Update

We are now focusing our effort on osc-secnum-fr1. We are currently dealing with the last impacted databases on this region.

Posted: Mon, 13 May 2024 13:35:00 +0000

Update

We continue to observe an improvement of the situation and we are now implementing corrective actions to fully restore normal operations.

Posted: Mon, 13 May 2024 12:52:00 +0000

Update

The situation is getting better on osc-fr1. We are continuing to monitor this region. We are still working on the osc-secnum-fr1 region.

Posted: Mon, 13 May 2024 12:25:00 +0000

Update

The problem seems to be with our infrastructure provider. The problem affects disk access. Here's the link to Outscale's status page: https://status.outscale.com/incidents/jmq2p0sbg5mv

Posted: Mon, 13 May 2024 11:55:00 +0000

Investigating

An incident is currently in progress on the osc-secnum-fr1 region. Multiple network alerts are emanating from this region, our operators are currently investigating.

Posted: Mon, 13 May 2024 11:42:00 +0000

[osc-fr1] A Database node is mis-behaving

» View Event Details | Created Sun, 26 May 2024 00:30:00 +0000

Resolved

The incident is considered over. If you still have an issues please contact our support.

Posted: Sun, 26 May 2024 01:13:00 +0000

Update

All databases are back up and running. We are now performing the post incident checks.

Posted: Sun, 26 May 2024 01:03:00 +0000

Update

Databases are currently restarting on the impacted node.

Posted: Sun, 26 May 2024 00:46:00 +0000

In Progress

One of our database host is mis-behaving. Our team has been alerted and the host is being restarted. Databases using Business plans will automatically failover. The automatic failover procedure may induce a short unavailability (a few seconds). Databases using Starter and Sandbox plans hosted on it will automatically be restarted after the successful restart of the node.

Posted: Sun, 26 May 2024 00:30:00 +0000

[osc-fr1] Applications hosting degraded

» View Event Details | Created Wed, 29 May 2024 08:35:00 +0000

Resolved

All applications should be up and working again, please contact our support if anything is wrong.

Posted: Wed, 29 May 2024 09:19:00 +0000

Update

All platform features are back online, expect some slowdowns in the application operations until the end of the incident

Posted: Wed, 29 May 2024 09:00:00 +0000

Update

Our probes are indicating improvement, situation is getting more stable.

Posted: Wed, 29 May 2024 08:57:00 +0000

Update

The following features are impacted and will return errors:

• Deployments
• One-off
• Scheduler
• Scaling

Our API is experiencing slowdowns leading to partial unavailability of our dashboard.

Our team is mobilized to handle the incident.

Posted: Wed, 29 May 2024 08:43:00 +0000

Update

Our infrastructure provider has raised an incident related to a storage array. We're in contact with them.

Posted: Wed, 29 May 2024 08:41:00 +0000

Investigating

Our monitoring identified some errors on our application hosting servers, our team is investigating

Posted: Wed, 29 May 2024 08:35:00 +0000

[osc-fr1] Applications hosting degraded

» View Event Details | Created Thu, 30 May 2024 09:35:00 +0000

Resolved

All applications should be up and working again, please contact our support if anything is wrong.

Posted: Thu, 30 May 2024 09:56:00 +0000

Update

Situation is back to normal, ensuring all apps are running and communicating with storage provider.

Posted: Thu, 30 May 2024 09:41:00 +0000

Update

Situation is getting more stable. We experienced a temporary slow down on some server storage impacting their availability

Posted: Thu, 30 May 2024 09:40:00 +0000

Investigating

Our monitoring identified some errors on our application hosting servers, our team is investigating

Posted: Thu, 30 May 2024 09:35:00 +0000