Dashboard unreachable

» View Event Details | Created Tue, 09 Apr 2024 11:39:00 +0000

Resolved

The dashboard is up and running again. The situation is now stabilized, we are closing the incident.

Posted: Tue, 09 Apr 2024 11:57:00 +0000

Investigating

An incident is currently affecting the dashboard. Our teams are currently investigating.

Posted: Tue, 09 Apr 2024 11:39:00 +0000

[osc-fr1] Issues with the metrics API

» View Event Details | Created Wed, 10 Apr 2024 16:23:00 +0000

Resolved

The service is back up and running.

Posted: Wed, 10 Apr 2024 16:33:00 +0000

Investigating

We are currently facing an outage on the Metrics API. Loading metrics related to your application/database will fail. Autoscaler and alerts are also impacted.

Posted: Wed, 10 Apr 2024 16:23:00 +0000

[osc-secnum-fr1] A DB node is misbehaving

» View Event Details | Created Thu, 11 Apr 2024 07:54:00 +0000

Resolved

All databases are up and running. If you still have issues please contact us via the support.

Posted: Thu, 11 Apr 2024 10:21:00 +0000

Update

Databases are restarting on the impacted node.

Posted: Thu, 11 Apr 2024 10:05:00 +0000

Update

The host is available again. Databases will restart on the impacted node soon.

Posted: Thu, 11 Apr 2024 10:02:00 +0000

Update

Our hardware provider is still working on the issue. Business plans are still available. Sandbox and Starter plans hosted on the impacted node are unavailable.

Posted: Thu, 11 Apr 2024 09:18:00 +0000

Update

The incident has been traced back to an hardware issue on our provider.

Posted: Thu, 11 Apr 2024 08:16:00 +0000

Investigating

One of our database server is mis-behaving. Our operators have been paged.

Posted: Thu, 11 Apr 2024 07:54:00 +0000

[osc-fr1] [osc-secnum-fr1] Network peering issues

» View Event Details | Created Fri, 12 Apr 2024 10:18:00 +0000

Resolved

The situation has been stable for a while. The incident is considered as over on our side. If you are still facing issues, please contact our support.

Posted: Fri, 12 Apr 2024 12:23:00 +0000

Update

The situation is stable Our operators are still monitoring it. If there is no degradation in the next hour we'll consider this incident over.

Posted: Fri, 12 Apr 2024 11:21:00 +0000

Update

It seems like osc-fr1 is also impacted by the peering issue. We are contacting our infrastructure provider to get more insight about this issue. We will keep you updated.

Posted: Fri, 12 Apr 2024 10:52:00 +0000

Update

We are observing improvements in network stability with outside of Europe.
Our operators are still monitoring the situation.

Posted: Fri, 12 Apr 2024 10:32:00 +0000

Investigating

A network peering issue with the US has been detected. It can cause temporary network failures when reaching US based services. Our operators are currently monitoring the situation.

Posted: Fri, 12 Apr 2024 10:18:00 +0000

[osc-fr1] Deployment/Scaling issues

» View Event Details | Created Tue, 16 Apr 2024 00:44:00 +0000

Resolved

The incident is now resolved. If you still have an issue, please contact the support

Posted: Tue, 16 Apr 2024 04:00:00 +0000

Update

The incident is still on-going. Scaling operations, scheduled tasks and one-offs are still impacted.

Posted: Tue, 16 Apr 2024 02:30:00 +0000

Update

We currently have issues with the Object Storage. We are in contact with our Infrastructure provider to resolve this incident.

Posted: Tue, 16 Apr 2024 01:49:00 +0000

Update

Scheduled tasks are also affected by the incident.

Posted: Tue, 16 Apr 2024 01:39:00 +0000

In Progress

Deployments are currently failing on the osc-fr1 region, it also impact scaling operations. We have implemented a workaround for deployments

Posted: Tue, 16 Apr 2024 00:44:00 +0000

[osc-fr1] Deployments are not working as expected

» View Event Details | Created Thu, 18 Apr 2024 14:18:00 +0000

Resolved

The deployments have been processed. The incident is considered as over on our side. If you still face issues, please contact our customer support.

Posted: Thu, 18 Apr 2024 14:55:00 +0000

Update

The root cause has been fixed, deployments are being progressively processed.

Posted: Thu, 18 Apr 2024 14:30:00 +0000

Investigating

The deployment pipeline is misbehaving and some jobs are being queued. Our operators are working on fixing the issue.

We will keep you updated of the situation evolution.

Posted: Thu, 18 Apr 2024 14:18:00 +0000