[osc-fr1] Network performance degradation

» View Event Details | Created Sat, 03 Feb 2024 12:51:00 +0000

Resolved

The situation is still stable. The incident is considered over.

Posted: Sat, 03 Feb 2024 17:45:00 +0000

Update

The network access is stable and the platform is back to nominal performance since 15:35, our operators are still working on monitoring the situation.

Posted: Sat, 03 Feb 2024 15:55:00 +0000

Update

We identified an illegitimate spike of traffic causing a network degradation. Our operators are working to contain and mitigate the issue.

Posted: Sat, 03 Feb 2024 13:23:00 +0000

Investigating

We've been alerted regarding network performance problems on osc-fr1, our operators are investigating.

Posted: Sat, 03 Feb 2024 12:51:00 +0000

[osc-secnum-fr1] Deployment issues

» View Event Details | Created Mon, 12 Feb 2024 09:33:00 +0000

Resolved

The problem has been identified and fixed, deployments are working properly again.

Posted: Mon, 12 Feb 2024 09:40:00 +0000

Investigating

Deployments are currently failing on the osc-secnum-fr1 region. Our operators are currently investigating.

Posted: Mon, 12 Feb 2024 10:33:00 +0000

[osc-secnum-fr1] Network issue to access hosted applications

» View Event Details | Created Wed, 14 Feb 2024 21:30:00 +0000

Resolved

Situation has been mitigated and network access is nominal again. Incident is over. Please reach the support if you have any question.

Posted: Wed, 14 Feb 2024 22:58:00 +0000

Update

Situation is stable but traffic is still high.

Posted: Wed, 14 Feb 2024 21:47:00 +0000

Update

Situation is getting better.

Our analysis are showing the root cause is a DDoS attack against ingress IPs.

Posted: Wed, 14 Feb 2024 22:46:00 +0000

Investigating

Our team has been alerted of network issues to access the osc-secnum-fr1 region.

Our public IPs reaching this region seem to misbehave.

Posted: Wed, 14 Feb 2024 21:30:00 +0000

[osc-fr1] Database node is mis-behaving

» View Event Details | Created Thu, 22 Feb 2024 00:14:00 +0000

Resolved

All databases are back up and running. If you still have issues please contact our support.

Posted: Thu, 22 Feb 2024 01:08:00 +0000

Update

Databases are restarting on the impacted node.

Posted: Thu, 22 Feb 2024 00:26:00 +0000

Investigating

One of our database host is mis-behaving. Our team has been alerted and the host is being restarted.

Posted: Thu, 22 Feb 2024 00:14:00 +0000

In-app support chat unavailable

» View Event Details | Created Thu, 22 Feb 2024 09:30:00 +0000

Resolved

The situation is back to normal. The in-app support is available.

Posted: Thu, 22 Feb 2024 13:26:00 +0000

In Progress

We're currently experiencing an incident with our chat support service. If you wish to contact our support team, please send an email to [email protected]

Posted: Thu, 22 Feb 2024 09:30:00 +0000

[osc-fr1] Database node is mis-behaving

» View Event Details | Created Mon, 26 Feb 2024 17:22:00 +0000

Resolved

The incident is considered as over. If you still have issues please contact our support.

Posted: Mon, 26 Feb 2024 17:53:00 +0000

Update

All databases are back up and running. We are performing the post incident checks.

Posted: Mon, 26 Feb 2024 17:53:00 +0000

Investigating

One of our database host is mis-behaving. Our team has been alerted and the host is being restarted. Databases using Business plans will automatically failover. The automatic failover procedure may induce a short unavailability (a few seconds). Databases using Starter and Sandbox plans hosted on it will automatically be restarted after the successful restart of the node.

Posted: Mon, 26 Feb 2024 17:22:00 +0000

[osc-fr1] API Disruption

» View Event Details | Created Wed, 28 Feb 2024 16:44:00 +0000

Resolved

The situation is back to nominal state.

If you still have issues please contact the support.

Posted: Wed, 28 Feb 2024 16:58:00 +0000

Update

The issue has been traced back to a part of the stack.

The majority of the functionnalities are back up and running.

Metrics, Autoscaling and alerts are still impacted.

Posted: Wed, 28 Feb 2024 16:46:00 +0000

In Progress

An incident is in progress on the osc-fr1 region.

All modification on the applications hosted on this region (like scale, restart, deployment, ...) are unavailable.

Applications and databases hosted on this region are available.

Posted: Wed, 28 Feb 2024 16:44:00 +0000