[osc-fr1] One App and one Database node is mis-behaving

» View Event Details | Created Sat, 02 Sep 2023 11:55:00 +0000

Resolved

All databases and applications are now up and running. Please contact the support if you still face an issue with your application.

Posted: Sat, 02 Sep 2023 16:38:00 +0000

Update

A few databases are still refusing to reboot. Our team is handling them.

Posted: Sat, 02 Sep 2023 13:33:00 +0000

Update

All databases have been restarted. We are running post incident checks.

Posted: Sat, 02 Sep 2023 12:33:00 +0000

Update

Databases are restarting on the impacted database hosting node. For application hosting node, applications were migrated on others hosting nodes.

Posted: Sat, 02 Sep 2023 12:11:00 +0000

Update

Impacted nodes are restarting

Posted: Sat, 02 Sep 2023 12:00:00 +0000

Investigating

One of our database instance and app instance node is misbehaving. Our team has been alerted.

Posted: Sat, 02 Sep 2023 11:55:00 +0000

[osc-fr1] Database node is mis-behaving

» View Event Details | Created Mon, 04 Sep 2023 04:07:00 +0000

Resolved

All checks are now green on our side. If you still have issues, please contact our support.

Posted: Mon, 04 Sep 2023 04:55:00 +0000

Update

All databases have been restarted. We are running post incident checks.

Posted: Mon, 04 Sep 2023 04:42:00 +0000

Update

Databases are currently restarting on the impacted node.

Posted: Mon, 04 Sep 2023 04:36:00 +0000

Update

The impacted node has been restarted. Databases will start restarting on this node.

Posted: Mon, 04 Sep 2023 04:32:00 +0000

Investigating

One of our database instance node is misbehaving. Our team has been alerted.

Posted: Mon, 04 Sep 2023 04:07:00 +0000

[All Regions] Deployment with Github are slow

» View Event Details | Created Mon, 04 Sep 2023 15:08:00 +0000

Resolved

Download time are back in the normal range. We are continuing to monitor the situation.

Posted: Wed, 06 Sep 2023 16:43:00 +0000

Update

We again see long download times.

The incident is reported by GitHub. You can follow it on their status page: https://githubstatus.com/

Posted: Wed, 06 Sep 2023 09:52:00 +0000

Update

Download time are back in the normal range. We are continuing to monitor the situation.

Posted: Tue, 05 Sep 2023 14:30:00 +0000

Investigating

Deployments using the Github repo links are slower than usual. On some bigger repository this can lead to timeouts which makes deployment impossible.

The issue has been traced back to a slowness on the github codeload API which is slower than usual.

If you're unable to deploy via GitHub, a workaround is to use the Source API or the git push method.

Posted: Mon, 04 Sep 2023 17:08:00 +0000

[osc-fr1] Metrics are not available

» View Event Details | Created Fri, 08 Sep 2023 11:11:00 +0000

Resolved

Metrics should work again. Data between 11:08 UTC and 11:30 UTC is missing.

Posted: Fri, 08 Sep 2023 11:33:00 +0000

Update

Root cause of the incident has been identified. Our team is working on fixing the situation.

Posted: Fri, 08 Sep 2023 11:21:00 +0000

Investigating

Metrics are currently unavailable on the dashboard. Our team is investigating.

Posted: Fri, 08 Sep 2023 11:11:00 +0000

[All Regions] Deployment issues for PHP 8 applications (Sodium extension)

» View Event Details | Created Wed, 20 Sep 2023 13:05:00 +0000

Resolved

The problem has been fixed, we are now closing the incident.

Posted: Wed, 20 Sep 2023 15:50:00 +0000

Investigating

We are currently experiencing deployment problems with applications using PHP 8 and the sodium extension. Our teams have been alerted and are currently investigating.

Posted: Wed, 20 Sep 2023 13:05:00 +0000

[osc-secnum-fr1] Database node is mis-behaving

» View Event Details | Created Wed, 27 Sep 2023 01:16:00 +0000

Resolved

All checks are now green on our side. If you still have issues, please contact our support.

Posted: Wed, 27 Sep 2023 02:31:00 +0000

Update

All databases have been restarted. We are running post incident checks.

Posted: Wed, 27 Sep 2023 01:34:00 +0000

Update

Databases are currently restarting on the impacted node.

Posted: Wed, 27 Sep 2023 01:25:00 +0000

Investigating

One of our database instance node is misbehaving. Our team has been alerted.

Posted: Wed, 27 Sep 2023 01:16:00 +0000