[osc-fr1] Database node mis-behaving

» View Event Details | Created Mon, 10 Jul 2023 02:30:00 +0000

Resolved

All checks are now green on our side. If you still have issues, please contact our support.

Posted: Mon, 10 Jul 2023 03:26:00 +0000

Update

Databases are still restarting. 90% of all databases has been restarted.

Posted: Mon, 10 Jul 2023 03:18:00 +0000

Update

Databases are restarting on the impacted node.

Posted: Mon, 10 Jul 2023 02:53:00 +0000

Investigating

One of our database instance node is misbehaving. Our team has been alerted.

Posted: Mon, 10 Jul 2023 02:30:00 +0000

[osc-secnum-fr1] Scale and restart operations are failing

» View Event Details | Created Mon, 10 Jul 2023 06:25:00 +0000

Resolved

All operations have been stable for ~1h. All probes are green, incident is considered resolved.

Posted: Mon, 10 Jul 2023 08:15:00 +0000

Update

Situation seems to be stable again, our team is observing the situation, you should not encounter error anymore.

Posted: Mon, 10 Jul 2023 08:14:00 +0000

Investigating

Currently some applications are not able to be restarted or scaled. This mainly impact the osc-secnum-fr1 region but some impact has also been measured on the osc-fr1 region.

As a workaround, re-deploying your application will fix the issue.

The root cause has been traced back to an unavailability of the OOS service. You can follow the incident on Outscale side here: https://status.outscale.com/incidents/s0jp7yc1zkbm

Posted: Mon, 10 Jul 2023 06:25:00 +0000

[osc-fr1] Database node mis-behaving

» View Event Details | Created Mon, 10 Jul 2023 14:33:00 +0000

Resolved

All checks are now green on our side. If you still have issues, please contact our support.

Posted: Mon, 10 Jul 2023 15:22:00 +0000

Update

All databases have been restarting. We are running post incident checks.

Posted: Mon, 10 Jul 2023 15:09:00 +0000

Update

Database are restarting on the impacted node.

Posted: Mon, 10 Jul 2023 14:47:00 +0000

Investigating

One of our database instance node is misbehaving. Our team has been alerted.

Posted: Mon, 10 Jul 2023 14:33:00 +0000

[osc-fr1] Apps are unavailable

» View Event Details | Created Tue, 11 Jul 2023 18:18:00 +0000

Resolved

The incident has been traced back to load spike on our front server. The situation is back to normal. Applications are accessible again.

Posted: Tue, 11 Jul 2023 18:23:00 +0000

Investigating

Applications are not reachable on the osc-fr1

Posted: Tue, 11 Jul 2023 18:18:00 +0000

[osc-fr1] Hosted applications suffer degraded network

» View Event Details | Created Mon, 17 Jul 2023 20:27:00 +0000

Resolved

The situation is now stable for 30 minutes. Please contact our support team if you still face problem to reach your application. We consider this incident over.

Posted: Mon, 17 Jul 2023 22:10:00 +0000

Update

The situation seems to get better thanks to one of the workarounds. We are still working on this incident with our infrastructure provider.

Posted: Mon, 17 Jul 2023 21:39:00 +0000

Update

Our team is setting up a workaround. We will notify you when the workaround is in place.

Posted: Mon, 17 Jul 2023 21:01:00 +0000

Investigating

Our team has been notified that some hosted applications suffer network degradation. We are investigating.

The dashboard is also currently unreachable.

Posted: Mon, 17 Jul 2023 20:27:00 +0000

[osc-secnum-fr1] Deployment failure

» View Event Details | Created Tue, 18 Jul 2023 09:00:00 +0000

Resolved

Deployments worked for several hours without the workaround. We consider this incident closed.

Posted: Tue, 18 Jul 2023 13:38:00 +0000

Update

The situation has been stable for over an hour now. The incident with our infrastructure provider Outscale is still ongoing. We are continuing to monitor the situation.

Posted: Tue, 18 Jul 2023 12:18:00 +0000

Update

The issue has been traced back to an issue on our object storage provider.

A workaround has been put in place. Deployments are working again.

Posted: Tue, 18 Jul 2023 09:33:00 +0000

Investigating

Our probe detected a high deployment failure on the osc-secnum-fr1 region.

Posted: Tue, 18 Jul 2023 09:00:00 +0000

[osc-secnum-fr1] Scale and restart operations are disrupted

» View Event Details | Created Thu, 20 Jul 2023 10:15:00 +0000

Resolved

We haven't seen any errors in the last 1 hour, so we're closing the incident.

Posted: Thu, 20 Jul 2023 14:57:00 +0000

Update

OOS service is now up. Scale and restart operations work again. We continue to monitor the situation.

Posted: Thu, 20 Jul 2023 13:25:00 +0000

Update

The maintenance operation was extended until 15:30.

Posted: Thu, 20 Jul 2023 12:27:00 +0000

Investigating

An emergency maintenance is planned between 12:20 and 14:20 by our infrastructure provider Outscale on the OOS service on osc-secnum-fr1. This may have an impact when performing restarts or scale operations on your applications. If you are impacted by this operation, the workaround is to redeploy your application. The Outscale operation can be followed through this status page: https://status.outscale.com/incidents/s0jp7yc1zkbm

Posted: Thu, 20 Jul 2023 10:15:00 +0000

[osc-fr1] Database node mis-behaving

» View Event Details | Created Thu, 27 Jul 2023 09:36:00 +0000

Resolved

All checks are now green on our side. If you still have issues, please contact our support.

Posted: Thu, 27 Jul 2023 10:04:00 +0000

Update

All databases have been restarting. We are running post incident checks.

Posted: Thu, 27 Jul 2023 09:53:00 +0000

Update

Database are restarting on the impacted node.

Posted: Thu, 27 Jul 2023 09:40:00 +0000

Investigating

One of our database instance node is misbehaving. Our team has been alerted.

Posted: Thu, 27 Jul 2023 09:36:00 +0000