» Published on Thu, 28 Nov 2024 16:16:00 +0000

• Resolved

  The incident is resolved on the side of our infrastructure provider. We didn't see any issues for hours during the day. The IPs we removed previously from our DNS configurations has been re-added.

  If you have any issue, please contact our Support team.

  » Updated Fri, 29 Nov 2024 16:24:00 +0000

• Update

  The problem has been mitigated following our intervention on our DNS configuration to exclude the affected IPs. Our infrastructure provider has confirmed the issue on their side.

  » Updated Thu, 28 Nov 2024 16:32:00 +0000

• Update

  We identified that this was potentially a network peering problem affecting 2 of our public IP addresses : 80.247.12.255 and 80.247.13.145.

  We removed these 2 IPs from our DNS configurations and contacted our infrastructure provider to find out more information.

  » Updated Thu, 28 Nov 2024 16:28:00 +0000

• Investigating

  Some customers experience sporadic timeouts when connecting to applications located in the osc-secnum-fr1 region. We are currently investigating to find out what is going on.

  » Updated Thu, 28 Nov 2024 16:16:00 +0000