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[osc-fr1] Network degradation on osc-fr1

» Published on Thu, 15 Dec 2022 09:39:00 +0000

  • Resolved

    Network access from/to the platform in region osc-fr1 has been more stable for ~1h. Our team, with the help of our infrastructure provider, keep analyzing the source of this incident.

    » Updated Thu, 15 Dec 2022 13:48:00 +0000
  • Update

    → End of the emergency maintenance of the status page provider, keeping on incident updates in this post.

    TL;DR Situation is more stable but not perfect, our team is still working on the incident.

    Our provider has achieved a maintenance operation which lead to a complete networking cut of the 'osc-fr1' from 11:25 to 11:32 CET

    From that point, network quality got better, but our monitoring tool has continued detecting packet loss from and to the infrastructure, leading to potential connectivity problem from/to the applications.

    Deployments are working as expected again, older deployments may have been aborted, you're invited to trigger a new one to update your applications.

    » Updated Thu, 15 Dec 2022 11:48:00 +0000
  • Update

    The issue has been escalated to our network provider. Their team is also working on it.

    » Updated Thu, 15 Dec 2022 09:57:00 +0000
  • Investigating

    Network performance is degraded on the osc-fr1.

    This impacts performances access to all applications hosted on that region.

    This also impacts deployment performances.

    » Updated Thu, 15 Dec 2022 09:39:00 +0000

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