» Published on Tue, 11 Mar 2025 10:21:00 +0000

• Update

  The situation remains stable, and network access to the platform is at a nominal level. We take this event very seriously and would like to share additional information at this time.

  The root cause has been identified as a DDoS attack on the osc-fr1 region. Our teams have implemented measures to mitigate the impact and improve detection for potential new occurrences. our operators continue to closely monitor the environment and stand ready to respond if another wave of attacks emerges.

  Our primary focus remains maintaining platform stability. In the coming days, we will provide a more detailed communication that will retrace a chronology of the events and present the work to perform on short and long term in order to improve the platform experience for all of our customers.

  In the meantime, our teams are fully mobilized to address these issues. If you have further questions, you can contact our support team.

  » Updated Tue, 11 Mar 2025 17:41:00 +0000

• Update

  The situation is stable for 45 minutes.

  Our operators are still working on it.

  » Updated Tue, 11 Mar 2025 16:16:00 +0000

• Update

  A new wave of perturbation is ongoing impacting the network access,

  our operators are still working on theses issues

  » Updated Tue, 11 Mar 2025 15:32:00 +0000

• Resolved

  The situation has been stable for a while, We are closing the incident

  Our operators are still monitoring the situation

  » Updated Tue, 11 Mar 2025 14:23:00 +0000

• Update

  The situation improved,

  Our operators are still monitoring the situation

  » Updated Tue, 11 Mar 2025 13:33:00 +0000

• Update

  A new occurrence of the network interruption is currently ongoing.

  Our operators are working on it.

  » Updated Tue, 11 Mar 2025 13:23:00 +0000

• Resolved

  The situation is now stable for more than 30 minutes. The incident is considered as over on our side

  Our operators are still analyzing what happened. We will update this event with relevant information once we know more about it.

  If you are still facing issues, please contact our support.

  » Updated Tue, 11 Mar 2025 11:29:00 +0000

• Update

  The traffic is back up but our operators keep monitoring the situation.

  We will keep you updated.

  » Updated Tue, 11 Mar 2025 10:59:00 +0000

• Update

  The network is now degraded again and there is a new interruption ongoing.

  Our operators are fully mobilized on the investigation.

  » Updated Tue, 11 Mar 2025 10:40:00 +0000

• Update

  The traffic towards the region has been restablished.

  Our operators are still investigating what happened. We also are in contact with our infrastructure provider to get more details about this situation.

  » Updated Tue, 11 Mar 2025 10:34:00 +0000

• Investigating

  A critical incident is currently occurring. The network access to the platform is interrupted.

  Our operators are currently investigating the situation. You'll be notified when we know more about the situation.

  » Updated Tue, 11 Mar 2025 10:21:00 +0000