» Published on Mon, 08 Mar 2021 14:05:00 +0000

• Post-Mortem

  The Post-Mortem of this incident can be found at the following URL: https://www.notion.so/Incident-Report-Network-access-to-region-osc-fr1-unavailable-de52d246866a457493993fd71e97d696

  We're available through our in-app Support if you have further questions.

  » Updated Wed, 17 Mar 2021 17:44:00 +0000

• Resolved

  The incident is now over. All applications and databases are reachable again on the osc-fr1 region. The network is stable.

  » Updated Mon, 08 Mar 2021 16:01:00 +0000

• Update

  Some deployments are in an ongoing state due to this incident. If you started a deployment before the incident and its status is still not finished, we invite you to re-trigger a new deployment.

  » Updated Mon, 08 Mar 2021 15:22:00 +0000

• Update

  The network seems to be back to normal. Applications hosted on osc-fr1 are reachable again. We are still actively monitoring to make sure it stays stable.

  » Updated Mon, 08 Mar 2021 15:14:00 +0000

• Update

  Our team keeps working with Outscale to find out the root cause of this issue. All teams on both sides are actively working on this incident. We will post an update with more information as soon as possible.

  » Updated Mon, 08 Mar 2021 15:05:00 +0000

• Update

  The network access to the osc-fr1 region is currently impossible. Our team is working with our provider to identify the source of the issue. Currently, reaching an application hosted on the osc-fr1 region is impossible.

  » Updated Mon, 08 Mar 2021 14:25:00 +0000

• Update

  The source of the issue has been traced back to the object storage responsible for hosting our image registry. Our team is working on a mitigation.

  » Updated Mon, 08 Mar 2021 14:12:00 +0000

• Investigating

  We received some alerts stating that deployments are slower than usual

  » Updated Mon, 08 Mar 2021 14:05:00 +0000