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[osc-fr1] Some databases are failing to create, upgrade or change plan

» Published on Thu, 14 Mar 2024 08:16:00 +0000

  • Resolved

    The remaining databases in a transient state have been handled The incident is considered closed on our side.

    If you are still facing issues, please contact Scalingo support.

    » Updated Thu, 14 Mar 2024 10:17:00 +0000
  • Update

    Our operators are still working on fixing transient status databases.

    We will keep you updated

    » Updated Thu, 14 Mar 2024 10:16:00 +0000
  • Update

    The creation, upgrade and plan update operations are now behaving as expected. Databases that are still in a transient status due to the incident are being processed by our operators. We will keep you updated once they are back to the nominal situation.

    » Updated Thu, 14 Mar 2024 09:24:00 +0000
  • Update

    The root cause has been identified. This issue is only impacting PostgreSQL databases.

    Our operators are currently working on a fix. We will keep you updated about any new information

    » Updated Thu, 14 Mar 2024 08:37:00 +0000
  • Investigating

    Some databases are stuck in creating, upgrading or plan updating operations. Our operators have been informed and are currently investigating.

    We will keep you updated.

    » Updated Thu, 14 Mar 2024 08:16:00 +0000

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