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[agora-fr1] No network access to the platform, apps are unreachable

» Published on Mon, 25 May 2020 20:33:00 +0000

  • Resolved

    Everything is back to normal from our point of view. Please contact our support team if you are still experiencing trouble reaching your application.

    » Updated Mon, 25 May 2020 21:37:00 +0000
  • Update

    Our probes indicate the network access to the agora-fr1 is back up. It seems the infrastructure was still up during the incident. Your applications should be back up. Please contact the support if you are still experiencing issue.

    Our team is running post-incident checks to make sure everything is fully working.

    » Updated Mon, 25 May 2020 21:27:00 +0000
  • Update

    Deployments on osc-fr1 and osc-secnum-fr1 are now working again.

    The applications on agora-fr1 are still unreachable. First insights from our infrastructure provider indicates a network issue. We will update this ticket when we have new information.

    » Updated Mon, 25 May 2020 21:12:00 +0000
  • Update

    Our team is actively working on fixing the issue with the deployments on osc-fr1 and osc-secnum-fr1.

    Our infrastructure provider is still working on identifying the root cause of the issue.

    » Updated Mon, 25 May 2020 21:05:00 +0000
  • Update

    Our infrastructure provider is currently working on the situation. We will update this ticket as soon as we have more information from them.

    » Updated Mon, 25 May 2020 20:54:00 +0000
  • Update

    We are currently not able to connect our agora-fr1 infrastructure. We escalate the issue to our hardware provider.

    » Updated Mon, 25 May 2020 20:36:00 +0000
  • In Progress

    Our probe alerts us that the agora-fr1 infrastructure is not responding to any external ping. Applications hosted on the agora-fr1 region are unreachable. Deployments on all regions are also impacted.

    » Updated Mon, 25 May 2020 20:33:00 +0000

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