» Published on Tue, 21 Jul 2020 10:01:00 +0000

• Post-Mortem

  Agora's team provided some feedback about the incident, one of their components (SOPHOS firewall) got CPU saturated because of incoming traffic. The nature of the traffic is not certain yet, but it seems a to be a bruteforce attack on the FTP port (which is closed, but still the impact of the load was visible on the CPU of the device)

  We ask their team what mitigation they will put in place but had not receive any response yet.

  Note that the agora-fr1 region is getting de-provisioned at the end of August. We provide a tool to help you migrate to the 'osc-fr1' region. https://doc.scalingo.com/platform/app/regions-migration

  » Updated Thu, 23 Jul 2020 14:26:00 +0000

• Resolved

  30 minutes without any perturbation, resolving incident.

  » Updated Tue, 21 Jul 2020 11:15:00 +0000

• Update

  Situation seems stable now, we're observing and waiting feedback from network provider.

  » Updated Tue, 21 Jul 2020 10:40:00 +0000

• Update

  Apps are reachable again, we keep investigating

  » Updated Tue, 21 Jul 2020 10:07:00 +0000

• Investigating

  Our team is investigating what looks like an internet access problem to the 'agora-fr1' region

  » Updated Tue, 21 Jul 2020 10:01:00 +0000