» Published on Tue, 13 Dec 2022 09:21:00 +0000

• Resolved

  Databases performance has been stable for 12 hours, we are closing the incident.

  » Updated Thu, 15 Dec 2022 13:45:00 +0000

• Update

  The performances of our volumes is getting better. The impacted databases should recover their full performance in the coming minutes.

  » Updated Tue, 13 Dec 2022 15:40:00 +0000

• Update

  Our infrastructure provider is migrating our volumes to a less loaded storage bay in order to improve the performance we get out of our volumes. We will keep you informed of the evolution of the situation.

  » Updated Tue, 13 Dec 2022 13:37:00 +0000

• Update

  Our team is still in contact with our infrastructure about these performance issues. Some databases are completely unreachable due to these performance issues. We are working hard to improve the situation.

  » Updated Tue, 13 Dec 2022 12:11:00 +0000

• Update

  We are in contact with our infrastructure provider who acknowledged the issue and is currently working on it.

  » Updated Tue, 13 Dec 2022 10:30:00 +0000

• Update

  Only 2 nodes are impacted. A failover will be triggered on business databases that are on the impacted nodes to move the workload on non-impacted nodes.

  » Updated Tue, 13 Dec 2022 09:31:00 +0000

• Investigating

  Our probes returns a high disk latency on some database hosting nodes. This will impact performances of databases.

  Our team is currently looking at it.

  » Updated Tue, 13 Dec 2022 09:21:00 +0000