» Published on Wed, 24 Jun 2026 19:42:00 +0000

• Post-Mortem

  During the evening of June 24, starting at approximately 21:30, Scalingo experienced significant disruptions affecting both the osc-secnum-fr1 and osc-fr1 regions.

  The incident occurred during an extreme heatwave affecting the area where one of our infrastructure provider's datacenters is located. Under these conditions, cooling systems at the datacenter began to fail, resulting in severe overheating and impacting some of the provider's infrastructure.

  Although Scalingo's infrastructure is not directly hosted in the affected datacenter, the incident had cascading effects on some services we rely on:

  • osc-secnum-fr1: A critical network component operated by our infrastructure provider was hosted in the affected datacenter, resulting in network unavailability towards the region. Connectivity was restored at approximately 23:10, after which applications and databases in the region became reachable again. We observed no additional impact resulting from the incident after connectivity was restored.

  • osc-fr1: Although object storage data is replicated across multiple sites, we identified that our provider's API used to access the service was hosted exclusively in the affected zone. This resulted in minor disruptions to operations relying on object storage, including some deployment operations.

  » Updated Tue, 25 Aug 2026 12:44:00 +0000

• Resolved

  Situation is stable again, closing the incident. Please contact our support for any question.

  » Updated Wed, 24 Jun 2026 21:48:00 +0000

• Update

  Access to the osc-secnum-fr1 region is available again, we're monitoring the situation

  » Updated Wed, 24 Jun 2026 21:11:00 +0000

• Update

  The following information has been communicated to us: only network interconnections are impacted in the region osc-secnum-fr1, data storage and workloads are unaffected.

  We are waiting for the network incident resolution to get back the access to the applications.

  » Updated Wed, 24 Jun 2026 21:08:00 +0000

• Update

  The incident is still ongoing, the problem appears to be wider and coming from Equinix PA4.

  We don't have an ETA at the moment, waiting from information from the chain of providers.

  » Updated Wed, 24 Jun 2026 20:48:00 +0000

• Update

  The incident is caused by a network disruption of our infrastructure provider, an incident is opened on their side, we are in contact with them.

  » Updated Wed, 24 Jun 2026 20:18:00 +0000

• Investigating

  Internet access to the region osc-secnum-fr1 is currently unavailable. Applications hosted on the region are not reachable.

  Our team is investigating.

  » Updated Wed, 24 Jun 2026 19:42:00 +0000