» Published on Thu, 18 Jan 2024 11:10:00 +0000

• Post-Mortem

  A postmortem on this incident is available. It explains the reasons behind the network issues on the osc-fr1 region. If you have any questions, don’t hesitate to contact our support team. https://doc.scalingo.com/security/postmortems/spm-2024-001

  » Updated Fri, 02 Feb 2024 14:37:00 +0000

• Resolved

  The situation is stable.

  If you still have issues please contact us via the support.

  » Updated Thu, 18 Jan 2024 16:17:00 +0000

• Update

  The situation is mostly stable. We are continuing to monitor the situation.

  » Updated Thu, 18 Jan 2024 15:14:00 +0000

• Update

  The situation is continuing to improve. The platform is close to its nominal state. The platform is now mostly behaving correctly.

  We are continuing to monitor the situation.

  » Updated Thu, 18 Jan 2024 14:43:00 +0000

• Update

  A first fix has been deployed on our network provider side. Our monitoring confirm that the situation is indeed improving.

  » Updated Thu, 18 Jan 2024 14:26:00 +0000

• Update

  The incident is now also available on our network provider status page: https://status.outscale.com/incidents/vc6t6y79jhdh (French)

  » Updated Thu, 18 Jan 2024 13:42:00 +0000

• Update

  Investigation is still in progress. We will keep you updated

  » Updated Thu, 18 Jan 2024 13:10:00 +0000

• Update

  > We received an update from our network provider. Multiple customers are impacted on their side. This issue is their top priority.

  » Updated Thu, 18 Jan 2024 12:43:00 +0000

• Update

  The issue is being escalated on our network provider side. Our team is continuing to investigate.

  » Updated Thu, 18 Jan 2024 12:30:00 +0000

• Update

  Investigation is still ongoing at the moment. We will keep you updated

  » Updated Thu, 18 Jan 2024 12:08:00 +0000

• Update

  We contacted our infrastructure provider, their engineers are currently working on identifying and fixing the issue

  » Updated Thu, 18 Jan 2024 11:54:00 +0000

• Update

  Our operators are still investigating the network degradation issue, we'll continue to share updates as more information is gathered

  » Updated Thu, 18 Jan 2024 11:33:00 +0000

• Investigating

  Our team is investigating an issue with the network access to hosted applications. We will update this ticket as soon as we have more information.

  » Updated Thu, 18 Jan 2024 11:10:00 +0000