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July 2022

PostgreSQL Urgent Maintenance: Mandatory Patch Upgrade

» View Event Details | Created Fri, 01 Jul 2022 09:28:00 +0000

Resolved

All maintenances on both osc-fr1 and osc-secnum-fr1 are done. If you still have trouble contacting a database on osc-fr1, please contact us on the support.


Posted: Mon, 04 Jul 2022 14:55:00 +0000

Update

All starter plans are up to date on osc-secnum-fr1. Starting the upgrade of business plans on osc-secnum-fr1.


Posted: Mon, 04 Jul 2022 14:39:00 +0000

Update

The upgrade is starting on the osc-secnum-fr1 region for starter plans.


Posted: Mon, 04 Jul 2022 14:38:00 +0000

Update

All databases has been upgrade on osc-fr1. If you still have trouble contacting a database on osc-fr1, please contact us on the support.


Posted: Mon, 04 Jul 2022 14:17:00 +0000

Update

All starter plans are up to date on osc-fr1. Starting the upgrade of business plans on osc-fr1.


Posted: Mon, 04 Jul 2022 13:32:00 +0000

In Progress

The upgrade is starting on the osc-fr1 region for starter plans.


Posted: Mon, 04 Jul 2022 12:33:00 +0000

In Progress

TL;DR; All PostgreSQL databases must be upgraded to the latest patch version. You can do it by yourself before Monday 4th of July 2PM CEST by visiting your database's dashboard. It will be performed automatically afterward.

Description

A maintenance impacting PostgreSQL database deployments on all regions has been planned. This maintenance requires to apply the latest patch-level upgrade to all PostgreSQL databases hosted on the platform.

This maintenance aims at upgrading the tool supporting the continuous backuping of the database, allowing the Point in Time Recovery feature, named pgbackrest. We are obliged to enforce this upgrade to prevent an incompatibility with the storage backend used by pgbackrest, provided by our provider Outscale.

According to the major version branch of the PostgreSQL database you will have to upgrade to reach a certain patchlevel. Here is the list:

  • 10: 10.21.0-1
  • 11: 11.16.0-1
  • 12: 12.11.0-2
  • 13: 13.7.0-1

Impact on your Database

This is a minor upgrade, downtime will depend of the plan you have:

  • Starter/Sandbox: ~1 minute (Restart of the database)
  • Business: ~5 seconds (Replication failover)

Expected action from you

Starter and Business plan owners have until Monday 2022/07/04 2PM CEST to trigger the upgrade by themselves. Otherwise the upgrade will be triggered automatically.

Sandbox plans will start being upgraded immediately on Friday 2022/07/01.

How to upgrade your Database?

You can upgrade to the latest minor version of your database in just one click. By visiting your database's dashboard the "Overview" tab includes a "Database Upgrade" section that will let you upgrade automatically to the latest patch-level version.

Thank you for your understanding. We know this is a short notice maintenance, this upgrade has to be applied to ensure service continuity and data safety.

If you have any question, please contact our support.


Posted: Fri, 01 Jul 2022 09:28:00 +0000

[osc-secnum-fr1] Database node is behaving unexpectedly

» View Event Details | Created Wed, 06 Jul 2022 14:35:00 +0000

Resolved

All databases are up and running, end of the incident.


Posted: Wed, 06 Jul 2022 15:09:00 +0000

Update

All databases should be running back, we're running post-incident checks


Posted: Wed, 06 Jul 2022 14:56:00 +0000

Update

Impacted databases are restarting


Posted: Wed, 06 Jul 2022 14:51:00 +0000

Update

Our API was impacted and our dashboard was unavailable. The access is now restored.


Posted: Wed, 06 Jul 2022 14:51:00 +0000

Investigating

A database hosting node is misbehaving, some databases are impacted. We're investigating.


Posted: Wed, 06 Jul 2022 14:35:00 +0000

[osc-fr1] One database node is mis-behaving

» View Event Details | Created Thu, 07 Jul 2022 09:40:00 +0000

Resolved

Post incidents checks are green.

If you still have issues contacting your database, please contact us on the support.


Posted: Thu, 07 Jul 2022 09:56:00 +0000

Resolved

Post incidents checks are green.

If you still have issues contacting your database, please contact us on the support.


Posted: Thu, 07 Jul 2022 09:56:00 +0000

Update

All databases has been restarted. We are running the post incident checks.


Posted: Thu, 07 Jul 2022 09:51:00 +0000

Update

Databases are restarting on the impacted node.


Posted: Thu, 07 Jul 2022 09:46:00 +0000

In Progress

One of our database node is currently mis-behaving. It will be restarted in the next few minutes.


Posted: Thu, 07 Jul 2022 09:40:00 +0000

[osc-fr1] Backups are being queued up

» View Event Details | Created Thu, 07 Jul 2022 10:16:00 +0000

Resolved

The queue is now empty. Backups should work as expected again. If you still have issues with backups. Please contact the support.


Posted: Thu, 07 Jul 2022 17:06:00 +0000

In Progress

Backup scheduled during the night did not run properly. This caused many backup to be stuck on the "scheduled' state. The root cause has been found and backups are currently being de-stacked. It should be back to normal in a few hours.


Posted: Thu, 07 Jul 2022 10:16:00 +0000

[osc-fr1] One database node is mis-behaving

» View Event Details | Created Thu, 07 Jul 2022 16:54:00 +0000

Resolved

All post incidents checks are green. if you still have issues contacting your database, please contact us on the support.


Posted: Thu, 07 Jul 2022 19:17:00 +0000

Update

Databases are rebooting on the node.


Posted: Thu, 07 Jul 2022 18:12:00 +0000

Update

The same issue has been found on another node. The other node will be restarted too.


Posted: Thu, 07 Jul 2022 18:11:00 +0000

Resolved

All post incidents checks are green. if you still have issues contacting your database, please contact us on the support.


Posted: Thu, 07 Jul 2022 17:12:00 +0000

Update

All databases has been restarted on the node. Post incident checks are now running on the node.


Posted: Thu, 07 Jul 2022 17:07:00 +0000

Update

Databases are rebooting on the nodes.


Posted: Thu, 07 Jul 2022 17:01:00 +0000

Investigating

One of our database node is currently mis-behaving. It will be restarted in the next few minutes.


Posted: Thu, 07 Jul 2022 16:54:00 +0000

[global] Deployments with GitHub and using NPM registry are failing

» View Event Details | Created Mon, 18 Jul 2022 08:20:00 +0000

Resolved

All indicators are green on our side. If you still have an issue with deployments, please contact us on the support.


Posted: Mon, 18 Jul 2022 09:26:00 +0000

Update

The situation seems to be back to normal. We continue to monitor the network


Posted: Mon, 18 Jul 2022 09:13:00 +0000

Investigating

Many deployments are failing on the osc-fr1 and osc-secnum-fr1 region. It seems related to a network connectivity issue to GitHub and NPM Registry. Our team is investigating.


Posted: Mon, 18 Jul 2022 08:20:00 +0000

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